• Affordable, impartial access to treatment without discrimination
• Reasonable continuity of care
• Culturally and linguistically appropriate services
• Interpretation services at no cost to you
• Know the professional experience and name of your healthcare provider
• Receive information about any proposed treatment plan in order to give informed consent or to refuse a course of treatment
• Participate in decisions involving your healthcare
• Appropriate assessment and management of pain
• Receive information about advance health care directive and formulate an Advance Directive
• Personal and informational privacy
• Confidentiality of records and disclosures
• Access to your medical records
• Explanation of your fees
• An environment free of disruptive behavior (yelling, profanity, threatening)
• Complain without fear of reprisals