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Every patient has the right to:

• Affordable, impartial access to treatment without discrimination

• Reasonable continuity of care

• Culturally and linguistically appropriate services

• Interpretation services at no cost to you

• Know the professional experience and name of your healthcare provider

• Receive information about any proposed treatment plan in order to give informed consent or to refuse a course of treatment

• Participate in decisions involving your healthcare

• Appropriate assessment and management of pain

• Receive information about advance health care directive and formulate an Advance Directive

• Personal and informational privacy

• Confidentiality of records and disclosures

• Access to your medical records

• Explanation of your fees

• An environment free of disruptive behavior (yelling, profanity, threatening)

• Complain without fear of reprisals

All patients have the responsibility to:

• Provide complete and accurate contact information

• Be open and honest with your healthcare provider

• Provide accurate and complete information about your health status

• Ask questions fully

• Let your healthcare provider know that you understand the treatment plan

• Accept responsibility for your action if you do not follow agreed upon treatment plan

• Arrive on time for scheduled appointment

• Keep scheduled appointment and when unable to do so, notify the center at least 24 hours before scheduled appointment

• Schedule an appointment before running out of medications

• Respect others’ privacy and property

• Disclose financial information and pay for services responsibly

• Advise any changes in insurance plan and billing/payment information