PATIENT RIGHTS & RESPONSIBILITIES
Every Patient Has The Right To:
- Affordable, impartial access to treatment without discrimination
- Reasonable continuity of care
- Culturally and linguistically appropriate services
- Interpretation services at no cost to you
- Know the professional experience and name of your healthcare provider
- Receive information about any proposed treatment plan in order to give informed consent or to refuse a course of treatment
- Participate in decisions involving your healthcare
- Appropriate assessment and management of pain
- Receive information about advance health care directive and formulate an Advance Directive
- Personal and informational privacy
- Confidentiality of records and disclosures
- Access to your medical records
- Explanation of your fees
- An environment free of disruptive behavior (yelling, profanity, threatening)
- Complain without fear of reprisals
All Patients Have The Responsibility To:
- Provide complete and accurate contact information
- Be open and honest with your healthcare provider
- Provide accurate and complete information about your health status
- Ask questions fully
- Let your healthcare provider know that you understand the treatment plan
- Accept responsibility for your action if you do not follow agreed upon treatment plan
- Arrive on time for scheduled appointment
- Keep scheduled appointment and when unable to do so, notify the center at least 24 hours before scheduled appointment
- Schedule an appointment before running out of medications
- Respect others’ privacy and property
- Disclose financial information and pay for services responsibly
- Advise any changes in insurance plan and billing/payment information
