Memphis Health Center, Inc. Request for Proposal- OB/GYN Services @ Crump Blvd.

1.1. Overview of Request 1. Memphis Health Center, Inc. (MHC) is a Tennessee tax exempt 501(c)3 Federally Qualified Community Health Center with three locations serving the Memphis and Mid-South communities. Founded in 1970, we offer medically underserved populations the opportunity to receive safe, affordable, effective, quality, and comprehensive health and dental care. 2. Memphis Health Center, Inc. maintains the highest expectations for the quality of services offered to our patient population regardless of their ability to pay and extend these expectations to any professional staff under contract agreement, including OB/GYN services. 3. MHC is seeking bids for a 24-month contract for the provision of OB/GYN services at its Main Site located at 360 E.H. Crump Blvd. It is imperative that the proposal includes a minimum of 30 hours/week outpatient coverage at the main site; and 24/7 inpatient coverage at two major hospitals located in the city of Memphis, TN. MHC intends to keep all the billing processes inhouse therefore timely, complete, and accurate documentation is expected without exception. It is desirable that outpatient GYN procedures and ultrasound services are also provided as possible at MHC main site. 4. Proposals will be evaluated based on cost efficiency, professionalism, quality of service, previous record of performance, reliability, value of services provided, relevant contract terms, quality of care expectations, adherence to reporting requirements and responsiveness to special requests. 5. Bids will be accepted from initial RFP posting date of 9/2/2014 until official RFP closing scheduled for 5:00pm on 9/12/2014. 1.2. Statement of Purpose MHC is seeking to obtain a 24-month contract for the provision of OB/GYN services at its Main Site at 360 E.H. Crump Blvd., Memphis, TN 38126; labor and delivery services at a minimum of two major hospitals located in Memphis, TN. 1.3. Background Information MHC maintains 3 locations in the Mid-South providing primary and preventative health and dental services to members of the local community regardless of ability to pay. The corporate headquarters and main clinical delivery site are located on E.H. Crump Blvd. This facility is housed in 2 detached buildings. The forward building is open to the public for the purposes of receiving care daily, and the rear building contains many of the organization’s administrative offices. The two buildings in conjunction with a recent construction addition which accounts to over 45,000 ft2 in total space, which must be constantly evaluated and monitored for deviation from accepted and required safety standards. The Rossville Health Center located on Hwy. 57, is a satellite facility with an overall staff size of less than 10 and many vacant or unused areas. The 3rd location on E. McLemore is a leased space accommodating one (1) physician and four (4) support staff. MHC’s Crump location provides a comprehensive array of products, services, and special programs tailored to its patients’ needs, including: Primary and Preventive Adult Medicine, Primary and Preventive Pediatric Medicine, Adult & Pediatric Dentistry, 340b Reduced Price/Discount onsite Pharmacy, Optometry, Ophthalmology, Podiatry, OB/GYN, onsite Radiology/Mammography, Laboratory, Social Services, Healthcare for the Homeless, Tennessee Breast & Cervical Cancer Program, Women, Infant, and Children (WIC), the Blues Project, A Step Ahead Foundation Program, and Ryan White HIV/AIDS programs. 1.4. Scope of Work Selected medical group shall provide OB/GYN services, as would fall within the scope of practice for the OB/GYN specialty, under general direction of MHC Chief Medical Officer (CMO). MHC will provide the clinical staff support and supplies necessary to manage patient care. Selected provider group will perform the following General Characteristic Duties and Responsibilities: · Participation with MHC's CMO in peer review of OB/GYN provider patient management periodically, as often as quarterly, where "provider" includes MHC nurse practitioners and other OB/GYN providers participating in the care of MHC patients, to ensure up to date best practices in OB/GYN services; · Participation in the quality improvement process as it relates to OB/GYN services, with attention to MHC's OB/GYN quality health outcome measures, including increasing the percentage of women ages 18 to 64 who are up to date on cervical cancer screening (pap smears), increasing the percentage of women presenting for prenatal care within the first trimester, and decreasing the percentage of low birth weight deliveries; · Participation in continuing medical education of MHC staff, potentially including quarterly 30 to 60 minute educational presentations to MHC staff regarding best practices in OB/GYN patient care; · Examining patients for OB/GYN status and conditions; · Providing for the safety and welfare of patients during the delivery of OB/GYN services; · Providing diagnosis and treatment for patients in accordance with MHC protocols and standards and conferring with the CMO; · Counseling patients, families, and other health care providers in regard to assessment findings and providing appropriate health information and promotion; · Providing referrals for patients requiring OB/GYN treatment or services not offered by MHC; · Maintaining updated and accurate patient records within MHC EHR including information regarding patient medical history, treatment plan and treatment provided; and billing documentation; · Maintaining high standards of service excellence, patient care and quality control in a productive and courteous manner; · Providing same standard of care in outpatient clinical setting regardless of funding source; · Providing assistance and consultation to MHC staff during clinical service hours; · Providing consultation services related to MHC clinical operations as it relates to OB/GYN services and community outreach activities; · Providing assistance on the formulation of policies and procedures and other written documents used both for internal and external communication; · Abiding by MHC requirements for licensing, credentialing, and quality improvement process including outside audits; · Committing to pre-designated and approved clinical coverage by 15th day of preceding month; · Arriving at the beginning of the each scheduled clinic session and departing at the end of each clinic session; · Becoming a Medicaid and commercial insurance provider through MHC; and · Invoicing MHC for work performed. 1.5. Outcome and Performance Standards MHC CMO along with other clinical and executive staff members will evaluate the performance of the OB/GYN group selected with the contractual obligations assigned to it within the final agreement, as well as responsiveness to patient care issues, quality standards, documentation completeness and accuracy, timeliness of reporting and provider productivity levels. Cost efficiency will be evaluated based on the receipt of competitive bids for the same or similar services, as necessary. 1.6. Term of Contract Contract terms should reflect a consistent term of 24-months among all proposals with limited downtime during service delivery times. An early termination clause should include the right of cancellation with written notice given within a sufficient timeframe to avoid any undue hardship based on either party’s failure to abide by the covenants, requirements, and obligations as set forth within the service contract. 1.7. Payments, Incentives, and Penalties Final accepted bid will comply with MHC’s accounting standards and policies regarding payment disbursements occurring within 45 days of invoice receipt. Additionally, all submitted invoices will be for services approved prior to performance by a Sr. Management Team member in writing and must match the amounts as outlined within the original bid document or any amended and executed agreement change requests. Any changes to pricing or services provided must be in writing, be specific, as well as signed and dated by both parties’ officially authorized representatives in advance of the commencement of service. MHC reserves the right to refuse payment for any unauthorized service performance that does not conform to this procedure. 1.8. Evaluation and Award Process Contract will be awarded by September 18th, 2014. Service start date will be determined based on existing contractual obligations and mutual agreement by both parties prior to execution of a new contract. 1.9. Points of contact for future correspondence For more information on this RFP, or to submit a proposal for service please contact: Dorothette Y White Interim Chief Financial Officer Office (901) 261-2025 Fax (901) 946-9262 Email dwhite@mphshc.org Barry-Lewis Harris II MD Chief Medical Officer Office -(901) 261-2031 Email – blharris@mphshc.org