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PATIENT RIGHTS

At MHC, every patient has the right to:

PATIENT RESPONSIBILITIES

All patients receiving health care services at MHC have the responsibility to:

At MHC, every patient has the right to:

• Affordable, impartial access to treatment without discrimination


• Reasonable continuity of care


• Culturally and linguistically appropriate services


• Interpretation services at no cost to you


• Know the professional experience and name of your healthcare provider


• Receive information about any proposed treatment plan in order to give informed consent or to refuse a course of treatment


• Participate in decisions involving your healthcare


• Appropriate assessment and management of pain


• Receive information about advance health care directive and formulate an Advance Directive


• Personal and informational privacy


• Confidentiality of records and disclosures


• Access to your medical records


• Explanation of your fees


• An environment free of disruptive behavior (yelling, profanity, threatening)


• Complain without fear of reprisals


All patients receiving health care services at MHC have the responsibility to:

• Provide complete and accurate contact information


• Be open and honest with your healthcare provider


• Provide accurate and complete information about your health status


• Ask questions fully


• Let your healthcare provider know that you understand the treatment plan


• Accept responsibility for your action if you do not follow agreed upon treatment plan


• Arrive on time for scheduled appointment


• Keep scheduled appointment and when unable to do so, notify the center at least 24 hours before scheduled appointment