Memphis Health Center, Inc. (MHC) believes that every patient deserves to be treated with dignity and respect and ensures that patients’ rights and responsibilities are observed and supported.

At MHC, every patient has the right to:


·        Affordable, impartial access to treatment without discrimination

·        Reasonable continuity of care

·        Culturally and linguistically appropriate services

·        Interpretation services at no cost to you

·        Know the professional experience and name of your healthcare provider

·        Receive information about any proposed treatment plan in order to give informed consent or to refuse a course of treatment

·        Participate in decisions involving your healthcare

·        Appropriate assessment and management of pain

·        Receive information about advance health care directive and formulate an Advance Directive

·        Personal and informational privacy

·        Confidentiality of records and disclosures

·        Access to your medical records

·        Explanation of your fees

·        An environment free of disruptive behavior (yelling, profanity, threatening)

·        Complain without fear of reprisals

All patients receiving health care services at MHC have the responsibility to:


·        Provide complete and accurate contact information

·        Be open and honest with your healthcare provider

·        Provide accurate and complete information about your health status

·        Ask questions fully

·        Let your healthcare provider know that you understand the treatment plan

·        Accept responsibility for your action if you do not follow agreed upon treatment plan

·        Arrive on time for scheduled appointment

·        Keep scheduled appointment and when unable to do so, notify the center at least 24 hours before scheduled appointment

·        Schedule an appointment before running out of medications

·        Respect others’ privacy and property

·        Disclose financial information and pay for services responsibly

·        Advise any changes in insurance plan and billing/payment information