Memphis, TN

The Patient Access Services Representative works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, arrange for payment, and make re-appointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges and collecting fees.


  • Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.
  • Ensures patient confidentiality and provides patients with needed information.
  • Schedules appointments, prepares medical charts, and maintains smooth patient flow throughout the clinic. Accurately classify and schedule patient appointments.
  • Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.
  • Collects and maintains patient registration and utilization data for reports.
  • Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.
  • Answer phones and direct calls to proper personnel.
  • Ensure accurate demographic information is entered in practice software.
  • Process and prepare credit card transactions for reconciliation.
  • Ensure accurate and timely filing of all patient related paperwork.
  • Demonstrate awareness of age specific, cultural and spiritual practices of patients, staff and visitors.
  • Understands the functional status and physical needs of patients, staff and visitors.


  • High school diploma or equivalent, medical office assistant preferred.
  • Up to 3 years of experience in a medical office or facility.
  • The ability to use current office machines.
  • The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.
  • Requires excellent Customer Service skills including experience in an outpatient clinic environment with a solid understanding of clinic operations.
  • Experience should include knowledge of multi-registration and insurance verification.
  • Must be proficient in Microsoft Office Suite and strong communication skills.
  • Knowledge and understanding of NextGen a plus.

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