Quality Assurance Patient Safety Compliance, Accreditations, & Certification Notice of Privacy Practices Patients' Rights & Responsibilities Public Notice on Quality Care & Safety Issues
General Information Current Career Opportunities Externships/Volunteer Opportunities
Services Programs
Meet Our Board Governance
Open Requests for Proposal
Crump Blvd. Capital Campaign Support Us Make a Payment
Comments

Memphis Health Center

FLU SHOTS ONLY $15!
NO APPOINTMENT REQUIRED
Let the Front Desk know you need
a Flu Shot when you arrive.
Welcome To Memphis Health Center
Notice of Privacy Practices

Effective Date: April 14, 2003
Updated September 9, 2013

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW THIS NOTICE CAREFULLY.

For More Information, Please Contact Us:
Memphis Health Center, Inc.
360 E.H. Crump Boulevard
Memphis, TN 38126
(901) 261-2040

Who We Are:

This Notice describes the privacy practices of Memphis Health Center, Inc. and the privacy practices of:

  • all of our doctors, nurses, and other health care professionals authorized to enter information about you into your medical chart.
  • all of our departments, including, e.g., our medical records and billing departments.
  • all of our health center sites:
    Memphis Health Center, Inc., 360 E.H. Crump Blvd., Memphis, TN 38126
    Towne Center, 9l5 E. McLemore #107, Memphis, TN 38126
    Rossville Health Center, 4940 Highway 57, Rossville, TN 38066 Whitehaven, 4250 Faronia Rd. Suite 2A & 2B, Memphis, TN 38116
  • all of our employees, staff, volunteers and other personnel who work for us or on our behalf.
Our Pledge:

We understand that health information about you and the health care you receive is personal. We are committed to protecting your personal health information. When you receive treatment and other health care services from us, we create a record of the services that you received. We need this record to provide you with quality care and to comply with legal requirements. This notice applies to all of our records about your care, whether made by our health care professionals or others working in this office, and tells you about the ways in which we may use and disclose your personal health information. This notice also describes your rights with respect to the health information that we keep about you and the obligations that we have when we use and disclose your health information.

We are required by law to:

  • make sure that health information that identifies you is kept private in accordance with relevant law.
  • give you this notice of our legal duties and privacy practices with respect to your personal health information.
  • follow the terms of the notice that is currently in effect for all of your personal health information.

How We May Use and Disclose Your Health Information:

We may use and disclose your personal health information for these purposes:

For Treatment. We may use health information about you to provide you with health care treatment or services. We may disclose health information about you to the doctors, nurses, technicians, medical students and others who are involved in your care. They may work at Memphis Health Center, at the hospital if you are hospitalized under our supervision, or at another doctor’s office, lab, pharmacy or other health care provider to whom we may refer you for treatment, consultation, x-rays, lab tests, prescriptions or other health care service. They may also include doctors and other health care professionals who work at Memphis Health Center, or elsewhere, whom we consult about your care. For example, we may consult with a specialist who lends his/her services to Memphis Health Center about your care or disclose to an emergency room doctor who is treating you for a broken leg that you have diabetes, because diabetes may affect your body’s healing process.

For Payment. We may use and disclose health information about you to bill and collect payment from you, your insurance company, including TennCare and Medicare, or other third party that may be available to reimburse us for some or all of your health care. We may also disclose health information about you to other health care providers or to your health plan so that they can arrange for payment relating to your care. For example, if you have health insurance, we may need to share information about your office visit with your health plan in order for your health plan to pay us or reimburse you for the visit. We may also tell your health plan about treatment that you need to obtain your health plan’s prior approval or to determine whether your plan will cover the treatment.

For Health Care Operations. We may use and disclose health information about you for our day-to-day operations, and may disclose information about you to other health care providers involved in your care or to your health plan for use in their day-to-day operations. These uses and disclosures are necessary to run Memphis Health Center and to make sure that all of our patients receive quality care, and to assist other providers and health plans in doing so as well. For example, we may use health information to review the services that we provide and to evaluate the performance of our staff in caring for you. We may also combine health information about our patients with health information from other health care providers to decide what additional services Memphis Health Center should offer, what services are not needed, whether new treatments are effective or to compare how we are doing with others and to see where we can make improvements. We may remove information that identifies you from this set of health information so others may use it to study health care delivery without learning who our patients are. We may disclose protected health information to our business associates who perform functions on our behalf or provide us with services if the protected health information is necessary for those functions or services. For example, we may use another company to do our billing, or to provide transcription or consulting services for us. All of our business associates are obligated, under contract with us, to protect the privacy of your protected health information.

Appointment Reminders. We may use and disclose health information about you to contact you as a reminder that you have an appointment at Memphis Health Center.

Health-Related Services and Treatment Alternatives. We may use and disclose health information to tell you about health-related services or recommend treatment options or alternatives that may be of interest to you. We may communicate to you via mail outs or other means regarding treatment options, health related information, disease management programs, wellness programs, or other community-based initiatives or activities in which our facilities participate. Please let us know if you do not wish us to contact you with this information, or if you wish to have us use a different address when sending this information to you.

Fundraising Activities. We may use health information about you to contact you in an effort to raise money for our not-for-profit operations. We may disclose health information about you to a foundation related to Memphis Health Center so that the foundation may contact you in raising money for the Health Center. We will only release contact information, such as your name, address and phone number and the dates you received treatment or services from us. In the event your minor child is the patient or you are listed as the responsible party, the information released would pertain to you as the responsible party. Please let us know if you do not want us to contact you for fundraising efforts.

Family, Friends or Individuals Involved in Your Care or Payment for Your Care. We may release health information about you to a friend or family member or others who are involved in your health care or the person who helps pay for your care. If you are unavailable and we determine that a limited disclosure is in your best interest, we may share limited health information with such individuals. For example, we may use our professional judgement to disclose your health information to your spouse concerning the processing of a claim. In the event of a disaster, we may disclose medical information about you to an entity assisting in a disaster relief effort (such as the Red Cross) so that your family can be notified about your condition, status and location. If you do not wish Memphis Health Center to share your health information with your spouse, family, friends or other individuals, you have the right to request a restriction on disclosure of your health information.

Business Associates. Certain components of Memphis Health Center services are performed through contracts with outside persons or organizations. For example, we may disclose your health information to a vendor who processes your claims and to a copy service to make copies of your health record. When these services are contracted, we may disclose your health information to our business associates so that they can perform the job we have asked them to do and bill you or your third-party payer for services rendered. So that your health information is protected, however we require the business associate to safeguard your information appropriately.

School Immunizations. We may disclose proof of immunization to a school where a state or other law requires it prior to admitting a student. Written authorization is no longer required, but an agreement must still be obtained, which can be oral.

Research. Under certain circumstances, we may use and disclose health information about you for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one medication to those who received another for the same condition. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of health information, trying to balance the research needs with a patient’s need for privacy. Before we use or disclose health information for research, the project will have been approved through this special approval process, although we may disclose health information about you to people preparing to conduct a research project. For example, we may help potential researchers look for patients with specific health needs, so long as the health information they review does not leave our facility. We will almost always ask for your specific permission if the researcher will have access to your name, address, or other information that reveals who you are or will be involved in your care.

Ryan White Grants/Other Special Population. We will disclose demographic information upon your authorization to assist you in receiving social services and/or housing.

Organ and Tissue Donation. If you are an organ donor, we may disclose health information about you to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

As Required By Law. We will disclose health information about you when required to do so by federal, state or local law.

To Avert a Serious Threat to Health or Safety. We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.

Military and Veterans. If you are a member of the armed forces or separated/ discharged from military services, we may release health information about you as required by military command authorities or the Department of Veterans Affairs as may be applicable. We may also release health information about foreign military personnel to the appropriate foreign military authorities.

Workers' Compensation. We may release health information about you for workers' compensation or similar programs. These programs provide benefits for work-related injuries or illness.

Public Health Activities. We may disclose health information about you for public health activities. We may use and disclose medical information about you to agencies when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. These activities generally include the following:

  • to prevent or control disease, injury or disability.
  • to report births and deaths.
  • to report child abuse or neglect.
  • to report reactions to medications or problems with products.
  • to notify people of recalls of products.
  • to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition.
  • to notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Health Oversight Activities. We may disclose health information about you to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections and licensure. These activities are necessary for the government to monitor the health care system, government programs and compliance with civil rights laws.

Lawsuits and Disputes. We may disclose health information about you in response to a court or administrative order. We may also disclose health information about you in response to a subpoena, discovery request or other lawful process that is not accompanied by a court or administrative order, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

Law Enforcement. We may release health information about you if asked to do so by a law enforcement official:

  • in response to a court order, subpoena, warrant, summons or similar process.
  • to identify or locate a suspect, fugitive, material witness or missing person.
  • under certain limited circumstances, about the victim of a crime.
  • about a death we believe may be the result of criminal conduct.
  • about criminal conduct at Memphis Health Center.
  • in emergency circumstances to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.

Coroners, Health Examiners and Funeral Directors. We may release health information about our patients to a coroner or health examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release health information to funeral directors as may be necessary for them to carry out their duties.

National Security and Intelligence Activities. We may release health information about you to authorized federal officials for intelligence, counterintelligence and other national security activities authorized by law.

Protective Services for the President and Others. We may disclose health information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.

Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release health information about you to the corrections institution or law enforcement official. This release would be necessary (1) for the institution to provide you with health care, (2) to protect your health and safety or the health and safety of others, or (3) for the safety and security of the correctional institution.

Quality Assessment and Improvement Activities. We may disclose medical information about you, along with information concerning other patients, as part of our participation in other organized health care arrangements. For example, local hospitals and other types of health care providers may form an organized health care arrangement for the purpose of assessing and improving the quality of healthcare rendered in the community.

Your Rights:

You have certain rights with respect to your personal health information. This section of our notice describes your rights and how to exercise them:

Right to Inspect and Copy. You have the right to inspect and copy the personal health information in your medical and billing records, or in any other group of records that we maintain and use to make health care decisions about you. This right does not include the right to inspect and copy psychotherapy notes, although we may, at your request and on payment of the applicable fee, provide you with a summary of these notes.

To inspect and copy your personal health information, you must submit your request in writing to our privacy contact person identified on the first page of this notice. If you request a copy of the information, we may charge a fee for the copying and mailing costs, and for any other costs associated with your request.

We may deny your request to inspect and copy in certain very limited circumstances. If your request is denied, you may request that the denial be reviewed. We will designate a licensed health care professional to review our decision to deny your request. The person conducting the review will not be the same person who denied your request. We will comply with the outcome of this review. Certain denials, such as those relating to psychotherapy notes, however, will not be reviewed.

Right to an Electronic Copy of Electronic Health Records. If your Protected Health Information is maintained in an electronic format (known as an electronic health record or an electronic medical record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity. We may charge you a reasonable, cost-based fee for the labor associated with transmitting the electronic health record.

Right to Get Notice of a Security Breach. We are required to notify you by first class mail or by e-mail (if you have indicated a preference to receive information by e-mail), of any breach of your unsecured protected health information as soon as possible,, but in any event, no later than sixty (60) days after we discover the breach. “Unsecured Protected Health Information” is protected health information that has not been made unusable, unreadable, and indecipherable to unauthorized users. The notice will give you the following information:

  • a short description of what happened, the date of the breach and the it was discovered;
  • the steps you should take to protect yourself from potential harm from the breach;
  • the steps we are taking to investigate the breach , mitigate losses, and protect against further breaches; and
  • contact information where you can ask questions and get additional information.
If the breach involves ten (10) or more patients whose contact information is out of date we will post a notice of the breach on our website or in a major print or broadcast media.

Right to Amend: If you feel that the health information we maintain about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for any information that we maintain about you. To request an amendment, your request must be made in writing, submitted to the Health Information Management Department and must be contained on one piece of paper legibly handwritten or typed. In addition, you must provide a reason that supports your request for an amendment.

We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

  • was not created by us, unless the person or organization that created the information is no longer available to make the amendment,
  • is not part of the health information kept by or for Memphis Health Center,
  • is not part of the information which you would be permitted to inspect and copy, or
  • is accurate and complete.

Any amendment we make to your health information will be disclosed to the health care professionals involved in your care and to others to carry out payment and health care operations, as previously described in this notice.

Right to Receive an Accounting of Disclosures. You have the right to receive an “accounting of disclosures”. This is a list of the disclosures we made of medical information about you to others except for purposes of treatment, payment and healthcare operations. To request an accounting of disclosures, you must submit your request in writing to our Health Information Management Department. Your request must state a time period which may not be more than six (6) years and may not include dates before April 14, 2003. The first list you request within a 12 month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

Right to Request Restrictions. You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend. For example, you may request that we not disclose information about you to a certain doctor or other health care professional, or that we not disclose information to your spouse about certain care that you received.

We are not required to agree to your request for restrictions if it is not feasible for us to comply with your request or if we believe that it will negatively impact our ability to care for you. If we do agree, however, we will comply with your request unless the information is needed to provide emergency treatment. To request a restriction, you must make your request in writing to our privacy contact person identified on the first page of this notice. In your request, you must tell us what information you want to limit and to whom you want the limits to apply.

Out of Pocket Payments. If you paid out-of-pocket in full for a specific item or service, you ha eth right to ask that you protected health information with respect to that item or service not be disclosed to a health plan for purposes of payment or health care operations and we will know that request.

Right to Receive Confidential Communications. You have the right to request that we communicate with you about health matters in a certain way. For example, you can ask that we only contact you at work or by mail to a specified address.

To request that we communicate with you in a certain way, you must make your request in writing to our privacy contact person identified on the first page of this notice. We will not ask you the reason for your request. Your request must specify how or where you wish to be contacted. We will accommodate all reasonable requests.

Right to a Paper Copy of this Notice. You have the right to receive a paper copy of this notice at any time. To receive a copy, please request it from our privacy contact person identified on the first page of this notice. You may also obtain a copy of this notice at our website, at www.memphishealthcenter.org/index2.htm.

Changes to this Notice:

We reserve the right to change this notice and to make the changed notice effective for all of the health information that we maintain about you, whether it is information that we previously received about you or information we may receive about you in the future. We will post a copy of our current notice in our facility. Our notice will indicate the effective date on the first page, in the top right-hand corner. We will also give you a copy of our current notice upon request.

Complaints:

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. You may file a complaint by mailing, faxing or e-mailing a written description of your complaint or by telling us about your complaint in person or by telephone:

Memphis Health Center, Inc.
360 E.H. Crump Boulevard
Memphis, TN 38126
(901) 261-2040

Please describe what happened and give us the dates and names of anyone involved. Please also let us know how to contact you so that we can respond to your complaint. You will not be penalized for filing a complaint.

Other Uses and Disclosures of Your Protected Health Information:

Other uses and disclosures of personal health information not covered by this notice or applicable law will be made only with your written authorization. If you give us your written authorization to use or disclose your personal health information, you may revoke your authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose your personal health information for the reasons covered by your written authorization. You understand that we are unable to take back any uses and disclosures that we have already made with your authorization, and that we are required to retain our records of the care that we have provided to you.

Select Language Mexico English
Request an Appointment

View all

Blog Info
Quality Survey Results