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Memphis Health Center

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Executive Administrative Assistant (CMO)


The Executive Administrative Assistant works as part of the administrative team performing Executive duties necessary to maintain administrative support to the Chief Medical Officer (CMO). Duties include a variety of tasks, but are not limited to: data entry, filing, copying, faxing, in-house mail distribution, maintenance of Board and other meeting minutes, telephone answering, making appointments/travel plans, preparing reports, gathering and securing confidential information, using various office equipment and computer software programs.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Provides consistent communication to the CMO to ensure that information and materials are provided to complete task, give clear updates on assignments (both pending and completed) and clearly describe activities and progress toward agreed upon objectives.
  • Greets vendors and visitors.
  • Handles confidential information which would have an impact on the company operations, performance, or value if shared beyond its intended audience.
  • Demonstrates a high degree of professionalism, initiative and independence in supporting the CMO on a wide variety of complex issues.
  • Assists the CMO in the timely management of all communication, which includes written and via telephone, e-mail and voice mail.
  • Arranges and schedules appointments as requested; prepares materials for meetings, and make travel arrangements for CMO as well as the Leadership team as directed.
  • Makes necessary preparations for Meetings to include copying documents, mailing correspondence, placing phone calls etc.
  • Attends Board of Directors meetings and other meetings, which includes taking, transcribing and distributing minutes.
  • Other duties as assigned.


EDUCATION/EXPERIENCE:

  • Associates Degree preferred
  • Up to three (3) years of Executive Administrative office experience preferably working for an Executive of the company.
  • Proficient in MS Office Suite, to include Word, Excel and PowerPoint.
  • Must have the ability to communicate effectively and articulately in person and on the telephone with other staff, the public, the patients and the medical staff.
  • Must demonstrate a professional demeanor and excellent communication skills.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

HIV Case Manager


The Case Manager works directly with patients and their families in close conjunction with the physician and other health care team members to implement case management services. The Case Manager also maintains contact with service providers to facilitate community resources and referrals.

ESSENTIAL DUTIES/RESPONSIBLITIES:

  • Conduct intake assessments on all enrolled patients to determine case management needs.
  • Provide supportive and basic counseling to patients.
  • Interview patients to obtain case management information relevant to monitoring activities as outlined in the plan of care.
  • Conduct follow-up with patients after case management service/intervention is completed to assure the appropriateness of service is rendered.
  • Document contacts and enter into the case management record by specified timeframes after intervention.
  • Coordinate and implement intervention plan in accordance with established policies and procedures. Work collaboratively with social agencies as required implementing the plan.
  • Facilitate the completion of forms and assists in the provision of information necessary to provide services to patients.
  • Contact and/or make referrals to outside agencies necessary to facilitate food services, transportation, housing, utility assistance, mental health, substance abuse treatment and case management for all patients.
  • Prepare and maintain required reports in established formats and time frames.
  • Conduct home visits to follow-up on missed appointments and assist with re-entering into care.


EDUCATION/EXPERIENCE:

  • Bachelor’s degree in Social Work (BSW) required.
  • Master Degree in Social Work (MSW) preferred.
  • 2 years of case management experience.
  • Knowledge of available HIV/AIDS programs and community resources required.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 
 

Patient Access Services Representative (Town Center & Crump Location)


The Patient Service Representative works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges and collecting fees.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.
  • Ensures patient confidentiality and provides patients with needed information.
  • Schedules appointments, prepares medical charts, and maintains smooth patient flow throughout the clinic.
  • Accurately classify and schedule patient appointments.
  • Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.
  • Collects and maintains patient registration and utilization data for reports.
  • Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.
  • Answer phones and direct calls to proper personnel.
  • Ensure accurate demographic information is entered in practice software.
  • Process and prepare credit card transactions for reconciliation.
  • Ensure accurate and timely filing of all patient related paperwork.
  • Demonstrate awareness of age specific, cultural and spiritual practices of patients, staff and visitors.
  • Understands the functional status and physical needs of patients, staff and visitors.


REQUIREMENTS:

  • High school diploma or equivalent, medical office assistant preferred.
  • Up to 3 years of experience in a medical office or facility.
  • The ability to use current office machines.
  • The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.
  • Requires Excellent Customer Service skills including experience in an Outpatient Clinic Environment with a solid understanding of Clinic Operations.
  • Experience should include knowledge of multi-registration and insurance verification.
  • Must be proficient in Microsoft Office Suite and strong communication skills.
  • Knowledge and understanding of NextGen a plus.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 
 

Pediatrician (Whitehaven Location)


We are seeking a Pediatrician to work as part of the medical provider team providing pediatric care to our patients. In addition to providing primary medical care by caring for all patients in accordance with the physician’s medical specialty, the Pediatrician will also serve as a clinical resource to other clinical staff members. New MD grads welcome! This is a fabulous opportunity for Pediatricians interested in holistic, person-centered care. We not only offer great pay and benefits but also a generous vacation package.

EDUCATION/EXPERIENCE:

  • Licensed to practice in the state of Tennessee.
  • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
  • Completion of an approved residency program in internal medicine, family practice, or otherapproved discipline.
  • Must maintain professional affiliation with a national medical society.
  • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
  • Must be qualified in Basic Life Support techniques.
  • Must have CPR, PALS, & ACLS certifications.

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Physician - Family Practice (Whitehaven Location)


We are seeking to hire a board certified (eligible) Family Practice Physician who is personable, energetic, compassionate, and Tennessee licensed who have experience in outpatient primary care.

The Family Practice Physician will work as part of the medical provider team providing medical services to the patients. In addition to providing primary medical care to all patients, the Physician will also serve as a clinical resource to other clinical staff members. In this role, you will have the opportunity to provide care and support to wide variety of patients, work in a multi-disciplinary office practice while achieving the work/life balance you've been looking for!

EDUCATION/EXPERIENCE:

  • Licensed to practice in the state of Tennessee.
  • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
  • Completion of an approved residency program in internal medicine, family practice, or other appropriate discipline.
  • Must maintain professional affiliation with a national medical society.
  • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
  • Must be qualified in Basic Life Support techniques.
  • Must have CPR, PALS, & ACLS certifications.

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Physician Assistant


The Physician Assistant will participate as a member of the clinical health care team to meet patient needs and provide continuity of care. Under the administrative and technical supervision of a physician. The Physician Assistant performs medical services in the care and treatment of patients by obtaining medical histories, performing physical examinations, applying diagnostic techniques, ordering tests/procedures and evaluating to assess medical condition, developing treatment plans and performing selected therapeutic tasks, or other special procedures.

Duties and Responsibilities:

  • Must have a Master of Science in Physician Assistant Studies. Additional training may be required for specialty areas. Qualified by education, training or experience to work with the neonate, infant, toddler, pre-school, school-age, adolescent, adult and/or geriatric patient population as specialty assignment dictates.

EDUCATION/EXPERIENCE:

  • Two (2) years clinical experience as a Physician Assistant preferred. Demonstrated ability to work independently and make clinical assessments. Additional experience may be required in assigned specialty area.

LICENSE OR CERTIFICATION:

  • Certification as Physician Assistant in State of TN. Additional certification in specialty areas may be required. Eligible for Prescriptive privileges) in State of Tennessee required.

OTHER REQUIREMENTS:

  • CPR Certification Required
  • TN State Licensure Required

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Human Resources Specialist

POSITION SUMMARY:

The Human Resources Specialist will provide administrative support in the planning and coordination of human resource activities to maximize the strategic use of human resources and maintain functions such as recruitment support services, records coordination and other administrative aspects of the department.

ESSENTIAL DUTIES/RESPONSIBILITIES:The following are indicative of the essential functions required to perform this job successfully:

  • Performs customer service functions by answering employee requests and questions;
  • Assists with completion of Form I-9, verifies I-9 documentation and maintains I-9 files; submits online investigation requests and assists with new-employee background checks and verifications;
  • Assists with the recruitment and interview scheduling process; tracks status of candidates in ADP;
  • Schedules meetings and interviews as requested by the Director;
  • Makes photocopies; mails, scans, emails documents; performs other clerical functions, including, new hire/orientation materials, insurance and benefits information, etc.;
  • Assists in maintaining accurate and up to date employee files across all non-executive level departments; daily filing of employee documents; prepares new-employee files;
  • Scheduling and preparation of meetings including, Centerwide, New Hire Orientation, and other HR related meetings;
  • Assists the Director and Generalist with day to day HR functions (i.e., takes meeting minutes, prepares employee correspondence, check HR voicemail, track trainings and staff meeting attendance);
  • Assists Enroll employees in all company benefits through the online insurance enrollment system;
  • Assist Ensure all personnel files are maintained with prescribed documentation according to MHC’s practices and policies;
  • Assist Answer verification of employment and salary request to outside agencies and submit response in a timely manner;
  • Process and submit newly hired employees information into the ADP system as well as serve as the point of contact for employee changes in demographic, financial, time and attendance, password reset in the ADP system;
  • Assists with document preparation for Personnel Committee meetings; assists with taking and transcribing minutes at the meeting;
  • Serve as back up in the absence of the Human Resources Generalist.
  • Performs all other duties assigned by Department.

KNOWLEDGE & SKILLS:

  • Team player, solid work ethic, willing to pitch in where needed;
  • Strong verbal and written communication skills; ability to interface with all levels of the organization and with external candidates;
  • Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision;
  • Considerable knowledge of principles and practices of personnel administration;
  • Great organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously;
  • Comfortable in a fast-paced environment and in dealing with ambiguity;
  • Strong sense of professionalism, integrity, accountability and acute personal judgment;
  • Ability to handle confidential information and escalate issues when appropriate.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  • Associates degree in Human Resources or related field.
  • 1 year of work experience in Human Resources or a related field.

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Nurse Practitioner


Memphis Health Center is a federally qualified health center with the goal of increasing access to comprehensive primary and preventive healthcare and reducing health disparities in medically underserved areas.

We are seeking a motivated and dedicated individual with a specialty in Internal Medicine or Family Practice to join our team of providers.

REQUIREMENTS:

  • Must have a current Tennessee license
  • One to three years of nursing experience
  • Must be a graduate of an accredited Nurse Practitioner or related program
  • Must have a DEA license.
  • This location qualifies for Federal Loan Repayment, a great opportunity to be a part of service excellence.


    Memphis Health CenterEmail your resume to: humanresources@mphshc.org

     

    Staff Physician


    POSITION SUMMARY:

    We are seeking a Staff Physician (Adult Internal Medicine/Family Practice) to work as part of the medical provider team providing medical services to the patients of Memphis Health Center. In addition to providing primary medical care by caring for all patients in accordance with the physician’s medical specialty, the Physician will also serve as a clinical resource to other clinical staff members.

    REQUIREMENTS:

    • Licensed to practice in the state of Tennessee.
    • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
    • Completion of an approved residency program in internal medicine, family practice, or other appropriate discipline.
    • Must maintain professional affiliation with a national medical society.
    • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
    • Must be qualified in Basic Life Support techniques.
    • Maintain CPR, PALS, & ACLS certifications as applicable.

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Dental Assistant (Part-Time/Ext. Clinic)

    The Dental Assistant prepares the patient for oral examination and assists other dental workers, such as dentists, dental assistants and dental hygienist, in providing treatment to the teeth, mouth and gums. Dental Assistants also carry out chair-side and receptionist duties.

    Essential Duties/Responsibilities:

    • Prepares patient for examination/treatment in accordance with established policies and procedures.
    • Practices good aseptic techniques and complies with infection control regulations.
    • Cleans and sterilizes instruments and equipment required by protocol. No soiled instruments will be acceptable.
    • Operates dental equipment according to protocol to achieve optimum results.
    • Performs maintenance and cleaning on a daily basis.
    • Provides pre and post-operative instructions for patients undergoing general or local anesthesia.
    • Orders and re-stocks dental supplies.
    • Makes appointments for patients, keeps records of patients’ treatments and sends out reminders for re-examinations.

    Education/Experience:

    • Dental Assistant Diploma from accredited institution
    • Must have license/certification as a Registered Dental Assistant - required
    • 3 years of healthcare experience

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Licensed Clinical Social Worker

    POSITION SUMMARY:

    Memphis Health Center is seeking an individual to provide direct assessment, diagnosis formulation, treatment planning, treatment intervention and education to members and/or family members for behavioral healthcare.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Able to complete appropriate screening assessment process for referred patients.
    • Provides formal and informal consultation for clinic staff regarding specific individuals and their psychosocial status and treatment.
    • Provides counseling and/or assistance to patients with problems or difficulties related to their illness.
    • Consults with BHD and/or Psychiatrist on individual patients who do not improve and participate in clinical decision-making for stepped-up care and referral
    • Evaluate home and family situation when necessary to obtain pertinent information that may have a bearing on the patient’s illness, treatment, and recovery.
    • Facilitate post discharge care of patients, evaluate placement options and alternative plans through referrals to safety net sites/medical homes.
    • Involve patients/family in discharge planning and referral process based on interpretation of age-specific data.
    • Prepare, submit and maintain required records, reports and files for administrative, compliance and grant purposes.
    • Identify and meet community needs and develop knowledge of community resources and referral procedures to assist staff and patients with accessing appropriate community resources.
    • Interact and serve as a liaison between healthcare teams, community agencies, patient and family members and works collaboratively in a customer responsive and professional manner.
    • Conduct follow-up and assertive outreach for no show patients referred to safety net sites and other scheduled follow-up appointments.

    EDUCATION/EXPERIENCE:

    • Master's degree in Social Work required from an accredited college or university.
    • Clinical Social Worker license in the State of Tennessee.
    • Must have a National Provider Identifier (NPI), or obtain an NPI, prior to employment start date.
    • Previous clinical responsibility to include crisis intervention, individual and group psychotherapy. Excellent interpersonal and communication skills. Demonstrated ability to effectively and sensitively provide care to people from different cultural groups.
    • Bilingual in Spanish preferred.

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    PAS Resource Coordinator


    POSITION SUMMARY:


    In this role, the Resource Coordinator will be responsible for coordinating the delivery of care for members through cross utilization of services and promoting whole person health support to patients with emphasis on cross utilization of all MHC services throughout MHC Network of locations.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Implement, coordinate, monitor, and evaluate options and services to meet member's health needs and ensure appropriate use of clinical resources.
    • Expedite and coordinate appointments for additional MHC services for patients.
    • Promote whole person health support to the member with emphasis on establishment of routine contact with the primary care physician
    • Keep all providers involved with member's care updated on appointments, condition, and additional clinical support needed.
    • Ensure cross utilization of services from OB to PEDS through working with patients, providers and tracking deliveries of OB patients and ensuring the transfer of care from OB to PEDS.
    • Ensure cross utilization of care from all ancillary support programs (i.e. Homeless, HIV, and WIC) to primary medical and dental care homes at MHC.
    • Maintain accurate and complete documentation in Case Management template of NextGen.
    • Responsible for providing daily, month and annual cross utilization reports.
    • Responsible for all aspects associated with Patient Access Representative position (i.e. patient registration, data entry, scheduling appointments, insurance verification, and answering phones)

    REQUIREMENTS:

    • B.S. in Social Work, Sociology, Psychology or related field.
    • 1 – 3 years experience in a community health center environment.
    • Must have prior Nextgen & patient registration experience and demonstrated organizational and analytical skills dealing with people, problems, issues and information.
    • Must have strong communication skills, both written and verbal.
    • Must have reliable transportation.
    • Must be available to work after hours when needed.

    We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Outreach Worker


    POSITION SUMMARY:


    We are currently seeking an individual to perform community outreach and marketing activities to increase the effectiveness in addressing health care access issues.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Assist clients to apply for appropriate health coverage plans and initiate post-enrollment support activities with Medicaid/CHIP eligible clients.
    • Serve as a central resource for community questions and referrals and works closely with state Medicaid/CHIP agencies.
    • Attend relevant community or networking meetings to facilitate outreach efforts.
    • Provide in person assistance in navigating new members through eligibility determination and application submission.
    • Prepare educational flyers/handouts to distribute through local health and human services networks and other community organizations.
    • Maintain a follow-up tracking system of all Enrollment/Outreach applications processed and maintain statistics/data on contacts.
    • Develops and conducts health education/promotional presentations on health related topics in community settings.
    • Plans and implements special community events and other programs including arranging for speakers, facilities, resources, and staffing.
    • Screens interested persons face-to-face or by telephone for eligibility, and assign them to the appropriate focus group, schedule focus groups, record focus group participants’ consent, serves a modest meal, disburses cash incentive to focus group participants at completion of the 2-hour session, and act as note taker.
    • Assists in planning health fair events and activities, recruits other agencies and individuals for the planning committee, and publicizes the health fair.

    EDUCATION/EXPERIENCE:

    • Bachelor’s Degree in health promotions, social work, business administration, or a related field
    • Knowledge of healthcare and insurance coverage.
    • Expertise in Microsoft Office (Word, PowerPoint, Excel and Publisher).
    • Ability to work varied hours including evenings and weekends.
    • Must have reliable transportation and a valid U.S. Drivers’ License.

    We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Telephone Triage Nurse


    POSITION SUMMARY:


    The Telephone Triage Nurse works as part of MHC Call Center team providing triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with high-risk conditions. Duties include telephone answering, making appointments, updating medical charts, sending correspondence to clinical team, following up on patient related clinical inquiries, etc.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Talks directly to patients on the telephone and then directs them to correct MHC provider or Location to see their physician during office hours.
    • Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
    • Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history.
    • Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or direct them according to MHC triage P&P.
    • Sets up appointment for patients who do not need to go to ER but need to see a physician.
    • Acts, when designated, in “Ask a Nurse” capacity, handling routine information requests from patients, e.g., “Do I need a flu shot every year? When are you giving these shots?”
    • Return’s voice mails from patients to follow up on clinical inquiries.
    • Works with MHC clinical team to provide resolution to all patients clinical inquires left via voicemail.
    • Uses Nextgen Telephone template to document every encounter with patient via phone
    • Uses Nextgen tasking module to inform clinical team of patient request.
    • Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.
    • Schedules appointments, prepares medical charts, and maintains smooth patient flow throughout the clinic. Accurately classify and schedule patient appointments.

    EDUCATION/EXPERIENCE:

    • Certification of practice as a Licensed Practical Nurse in Tennessee.
    • Two (2) plus years of experience
    • BLS Certified
    • The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.

    We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

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