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Memphis Health Center

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Executive Administrative Assistant (CMO)


The Executive Administrative Assistant works as part of the administrative team performing Executive duties necessary to maintain administrative support to the Chief Medical Officer (CMO). Duties include a variety of tasks, but are not limited to: data entry, filing, copying, faxing, in-house mail distribution, maintenance of Board and other meeting minutes, telephone answering, making appointments/travel plans, preparing reports, gathering and securing confidential information, using various office equipment and computer software programs.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Provides consistent communication to the CMO to ensure that information and materials are provided to complete task, give clear updates on assignments (both pending and completed) and clearly describe activities and progress toward agreed upon objectives.
  • Greets vendors and visitors.
  • Handles confidential information which would have an impact on the company operations, performance, or value if shared beyond its intended audience.
  • Demonstrates a high degree of professionalism, initiative and independence in supporting the CMO on a wide variety of complex issues.
  • Assists the CMO in the timely management of all communication, which includes written and via telephone, e-mail and voice mail.
  • Arranges and schedules appointments as requested; prepares materials for meetings, and make travel arrangements for CMO as well as the Leadership team as directed.
  • Makes necessary preparations for Meetings to include copying documents, mailing correspondence, placing phone calls etc.
  • Attends Board of Directors meetings and other meetings, which includes taking, transcribing and distributing minutes.
  • Other duties as assigned.


EDUCATION/EXPERIENCE:

  • Associates Degree preferred
  • Up to three (3) years of Executive Administrative office experience preferably working for an Executive of the company.
  • Proficient in MS Office Suite, to include Word, Excel and PowerPoint.
  • Must have the ability to communicate effectively and articulately in person and on the telephone with other staff, the public, the patients and the medical staff.
  • Must demonstrate a professional demeanor and excellent communication skills.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Early Intervention Specialist


Participates in appropriate conference/in-service; contributes relevant information at staff meetings

DUTIES/RESPONSIBILITIES:

  • Provide individual risk assessment to clients determined to be at high risk of acquiring HIV and other related sexually transmitted diseases (STDs).
  • Perform HIV prevention counseling as needed to support the HIV integration process within the MHC health clinics.
  • Make appropriate client referrals and/or follow-up based on HIV test results and other presenting problems.
  • Make appropriate case management referrals for clients with positive HIV test results.
  • Serve as a liaison and communication link between MHC area organizations, community planning groups and coalitions that promote these services.
  • Plans and conducts classes, activities, or individual sessions to meet identified social and behavioral changes.
  • Screen potential clients at health screenings and maintain statistics.
  • Documents and maintain up-to-date records of program activities and submit quarterly reports as required.
  • Revise patient educational materials for health education classes.
  • Monitors and evaluates programs/projects to access their overall effectiveness. Always implements and or make recommendations as needed to improve program/ project operations and services.
  • Enter patient data in health information system.


EDUCATION/EXPERIENCE:

  • B.S. in Social Work, Health Administration, Public Health & Health Promotions preferred or 5 years progressive community outreach and HIV Intervention Services experience.
  • 1 – 3 years experience in a human or social services environment.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Pharmacy Technician (Part-Time)


The Pharmacy Technician performs various functions and activities relating to packaging, drug distribution, and distribution of controlled substances. Assist the pharmacist in the area of assignment.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Receive written prescription or refill requests and verify that the information is complete and accurate.
  • Maintain proper storage and security conditions for drugs.
  • Answer telephones and respond to questions or requests.
  • Replenish vials and stock shelves from order under the Pharmacist’s direction with no more than one failure per year as reported by Pharmacist.
  • Fill bottles with prescribed medications and type and affix labels; Operates computer system by entering data with new and refill prescriptions daily.
  • Clean, help maintain equipment and work areas, and sterilize glassware according to prescribed methods.
  • Establish and maintain patient profiles, including lists of medications taken by individual patients via computer.


EDUCATION/EXPERIENCE:

  • Associate Degree preferred.
  • 1 -2 years of experience required.
  • Must have completed an accredited pharmacy tech program.
  • Must be registered with the TN Board of Pharmacy required.
  • Certification preferred.
  • Ability to type and operate a computer.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Environmental Services: Housekeeper


Performs routine cleaning of assigned areas to maintain high standards of cleanliness and sanitation throughout the Center.

DUTIES/RESPONSIBILITIES:

  • Thoroughly cleans all areas above eye level, free of any dust or dirt.
  • Cleans all furniture, ledges, walls, window, and bathrooms fixtures free of stains and dirt; and ensures adequate amount of supplies are available in the restrooms.
  • Cleans floors ensuring no stains or scuff marks, vacuums carpeted areas thoroughly, and spots and stains are removed. Floor corners and baseboards are cleaned free of dust and dirt build-up.
  • Empties trash containers and cleans inside and outside with no visible stains or odors.
  • Ensures upholstered furniture is free of stains, and cushions are removed and cleaned underneath.
  • Utilizes appropriate chemicals in daily cleaning, always mixes solutions in accordance with dilutions of concentrates for cleaning.
  • Operates machines in accordance with manufacturer’s instructions. Always notify management of any malfunctions.
  • Obtains appropriate cleaning supplies/equipment required to perform cleaning duties and utilizes supplies in an efficient manner. No more than two warnings relative to utilization of supplies is acceptable.
  • Keeps storerooms secured and clean at all times. Stock supplies and equipment in a neat and orderly manner.
  • Responds to & cleans spills, accidents, bio-hazard incidents, & other unexpected issues related to maintenance of facility cleanliness quickly and safely while protecting patient and staff safety at all times.
  • Wears Personal Protective Equipment (PPE) daily.
  • Performs other duties as assigned.

EDUCATION AND QUALIFICATIONS:

  • High school diploma or equivalent.
  • 1 – 3 years of related experience required.
  • Physical demands include prolonged walking, standing and bending.
  • May be required to lift up to 50 lbs.
  • The ability to follow written and oral instructions.
  • Periodic exposure to infectious agents and harsh chemicals.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Quality Coordinator


The Quality Coordinator (QC), will be responsible for Quality Assurance (QA) and Patient Care Coordination (PCC) activities for Memphis Health Center, Inc. (MHC). The QC will facilitate coordination of Patient Centered Medical Home (PCMH) activities to ensure quality and comprehensive health care service to our patients. The QC will ensure the success of the PCC collaboratively working with patients, physicians, practice teams and the health plans to integrate the key features of the PCMH. Will work collaboratively with the compliance manager and other leaders within MHC.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Works with CMO to provide high quality, compassionate consistent care.
  • Responsible for carrying out key functions related to the success of the PCMH program including member outreach, PCMH reporting, performance measurement, and acting as key liaison between practice and health plan. Reviews and assesses the member’s available data, including clinical/claims history, outpatient treatments, inpatient treatments, emergency room visits, medication, medical benefits from Electronic Medical Records (EMR), chart reviews, or other information, to assist in the monitoring and facilitation of adherence to prescribed care plans.
  • Works to maintain Center performance to Joint Commission standards in collaboration with other team members.
  • Works with the Compliance Manager to assure QA and regulatory compliance.
  • Assists in the preparation and presentation of the monthly quality management review (CQI) and meetings.
  • Plans and completes any required supplier audits.
  • Provides assistance and support for Continuous Quality Improvement activities related to program requirements for federally funded health centers.


EDUCATION/EXPERIENCE:

  • Bachelor’s degree in science, health care or related field is preferred, Registered Nurse preferred
  • Minimum of three (3) years working in either Quality Assurance or Health Care Compliance.
  • Experience working with HEDIS data/indicators and NCQA standards
  • Very computer literate (data base, excel, EMR) and reporting
  • Comfortable presenting to providers
  • Excellent writing skills

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Marketing Coordinator


The Marketing Coordinator will develop and implement a full scope communication and marketing strategy, which encompasses internal and external communications, brand identity, cause-related marketing and public awareness of company’s programs and services.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Act as agency's representative at various community functions, churches, civic groups, etc., making presentations to those groups to educate the community as to the mission and needs of Memphis Health Center Inc. (MHC).
  • Actively seek opportunities to communicate the worth and mission of MHC through public addresses, newsletters, news releases, and social functions.
  • Incorporate critical aspects of the long-term vision and program development into the seasonal mailings along with statistical information concerning agency successes.
  • Develop an annual marketing plan that adheres to budget constraints and maximizes the strengths of the development department.
  • Host periodic agency showcase orientations for selected community service clubs, foundation managers, business and political leaders and potential major donors to cultivate future support.
  • Establish liaisons with other non-profits, governmental organizations church groups and service clubs.
  • Organize special events for the campus and develop new events as indicated.
  • Prepare annual appeal letters.
  • Prepare and organize all aspects associated with MHC’s major gifts campaign including major donor reviews, awareness meetings preparation of case statement and literature, and support of campaign leadership and counsel.
  • Make home and hospital visits to breastfeeding mothers as necessary.
  • Lecture to groups and monitors discussion.
  • Organize and coordinates the mother-to-mother support and baby care support groups.
  • Collect, survey and analyze program evaluation data and develop plans for implementation and program changes


EDUCATION/EXPERIENCE:

  • Bachelor's degree or higher in marketing, communications, or a related field and at least three years of successful non-profit fundraising experience.
  • Excellent communication and interpersonal skills.
  • Demonstrated organizational, time management, and managerial skills.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Pediatrician (Whitehaven Location)


We are seeking a Pediatrician to work as part of the medical provider team providing pediatric care to our patients. In addition to providing primary medical care by caring for all patients in accordance with the physician’s medical specialty, the Pediatrician will also serve as a clinical resource to other clinical staff members. New MD grads welcome! This is a fabulous opportunity for Pediatricians interested in holistic, person-centered care. We not only offer great pay and benefits but also a generous vacation package.

EDUCATION/EXPERIENCE:

  • Licensed to practice in the state of Tennessee.
  • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
  • Completion of an approved residency program in internal medicine, family practice, or otherapproved discipline.
  • Must maintain professional affiliation with a national medical society.
  • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
  • Must be qualified in Basic Life Support techniques.
  • Must have CPR, PALS, & ACLS certifications.

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Physician - Family Practice (Whitehaven Location)


We are seeking to hire a board certified (eligible) Family Practice Physician who is personable, energetic, compassionate, and Tennessee licensed who have experience in outpatient primary care.

The Family Practice Physician will work as part of the medical provider team providing medical services to the patients. In addition to providing primary medical care to all patients, the Physician will also serve as a clinical resource to other clinical staff members. In this role, you will have the opportunity to provide care and support to wide variety of patients, work in a multi-disciplinary office practice while achieving the work/life balance you've been looking for!

EDUCATION/EXPERIENCE:

  • Licensed to practice in the state of Tennessee.
  • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
  • Completion of an approved residency program in internal medicine, family practice, or other appropriate discipline.
  • Must maintain professional affiliation with a national medical society.
  • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
  • Must be qualified in Basic Life Support techniques.
  • Must have CPR, PALS, & ACLS certifications.

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Physician Assistant


The Physician Assistant will participate as a member of the clinical health care team to meet patient needs and provide continuity of care. Under the administrative and technical supervision of a physician. The Physician Assistant performs medical services in the care and treatment of patients by obtaining medical histories, performing physical examinations, applying diagnostic techniques, ordering tests/procedures and evaluating to assess medical condition, developing treatment plans and performing selected therapeutic tasks, or other special procedures.

Duties and Responsibilities:

  • Must have a Master of Science in Physician Assistant Studies. Additional training may be required for specialty areas. Qualified by education, training or experience to work with the neonate, infant, toddler, pre-school, school-age, adolescent, adult and/or geriatric patient population as specialty assignment dictates.

EDUCATION/EXPERIENCE:

  • Two (2) years clinical experience as a Physician Assistant preferred. Demonstrated ability to work independently and make clinical assessments. Additional experience may be required in assigned specialty area.

LICENSE OR CERTIFICATION:

  • Certification as Physician Assistant in State of TN. Additional certification in specialty areas may be required. Eligible for Prescriptive privileges) in State of Tennessee required.

OTHER REQUIREMENTS:

  • CPR Certification Required
  • TN State Licensure Required

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Nurse Practitioner


Memphis Health Center is a federally qualified health center with the goal of increasing access to comprehensive primary and preventive healthcare and reducing health disparities in medically underserved areas.

We are seeking a motivated and dedicated individual with a specialty in Internal Medicine or Family Practice to join our team of providers.

REQUIREMENTS:

  • Must have a current Tennessee license
  • One to three years of nursing experience
  • Must be a graduate of an accredited Nurse Practitioner or related program
  • Must have a DEA license.
  • This location qualifies for Federal Loan Repayment, a great opportunity to be a part of service excellence.


    Memphis Health CenterEmail your resume to: humanresources@mphshc.org

     

    Staff Physician


    POSITION SUMMARY:

    We are seeking a Staff Physician (Adult Internal Medicine/Family Practice) to work as part of the medical provider team providing medical services to the patients of Memphis Health Center. In addition to providing primary medical care by caring for all patients in accordance with the physician’s medical specialty, the Physician will also serve as a clinical resource to other clinical staff members.

    REQUIREMENTS:

    • Licensed to practice in the state of Tennessee.
    • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
    • Completion of an approved residency program in internal medicine, family practice, or other appropriate discipline.
    • Must maintain professional affiliation with a national medical society.
    • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
    • Must be qualified in Basic Life Support techniques.
    • Maintain CPR, PALS, & ACLS certifications as applicable.

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    CMA-Patient Access Services Representative (Full & Part-Time)



    POSITION SUMMARY:

    The Medical Assistant works as a part of the clinical provider team and assists the providers in the provision of primary health care to those patients presenting for assistance at Memphis Health Center. The Medical Assistant/Clinic Aide provides limited direct and indirect patient services and performs specific procedures, as authorized by training and provider direction. The Medical Assistant holds a BLS/CPR Certification as well as a current Medical Assistant Certification in the State of Tennessee.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Assure comfort and prompt attention to all patients
    • Collects specimens and venipuncture, process and package with appropriate paperwork, for laboratory.
    • Conduct all routine procedures as requested, including hearing and sight examinations.
    • Perform routine laboratory procedures when necessary.
    • Assist providers in healthcare activities, performance of diagnostic and/or therapeutic procedures.
    • Assure complete, accurate and timely documentation of patient activities in the EHR system.
    • Responsible to the provider and team leaders assigned to on a daily basis.
    • Assist with examinations and procedures that are carried out by providers.
    • Schedule appointments, surgeries and referrals.
    • Assure patient information has been electronically abstracted in EHR.
    • Assist with answering telephones & returning all patient telephone calls within 24-48 hours.
    • Responsible for routing faxes appropriately.
    • Cleans, stock rooms and order supplies.
    • Clean and sterilize supplies, rooms and equipment.
    • Take patients’ vital signs, heights, weights etc.
    • Collect and label urine/sputum specimens.
    • Administer therapies and procedures as directed by the provider.
    • Ensure patient confidentiality and provide patients with needed information.
    • Perform other duties as may be requested to assist in keeping the organization compliant with all applicable standards.

    EDUCATION/EXPERIENCE:

    • Three (3) years of experience in a medical setting or facility preferred.
    • Current Medical Assistant Certification.
    • Basic familiarity with routine medical protocol and terminology.
    • Certified in Basic Life Support (BLS)/Cardiopulmonary Resuscitation (CPR)

    REQUIREMENTS:

    • Must be a Certified Medical Assistant
    • 3+ years in a medical setting or facility.
    • Current MA National Certification.
    • Basic familiarity with routine medical protocol and terminology.
    • Certified in Basic Life Support
    • Requires Excellent Customer Service skills including experience in an Outpatient Clinic Environment with a solid understanding of Clinic Operations and the Front Desk.
    • Experience should include knowledge of multi-registration and insurance verification.
    • Must be Proficient in Microsoft Office Suite and Strong Communication Skills.
    • Knowledge and understanding of NextGen a plus.

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Licensed Clinical Social Worker

    POSITION SUMMARY:

    Memphis Health Center is seeking an individual to provide direct assessment, diagnosis formulation, treatment planning, treatment intervention and education to members and/or family members for behavioral healthcare.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Able to complete appropriate screening assessment process for referred patients.
    • Provides formal and informal consultation for clinic staff regarding specific individuals and their psychosocial status and treatment.
    • Provides counseling and/or assistance to patients with problems or difficulties related to their illness.
    • Consults with BHD and/or Psychiatrist on individual patients who do not improve and participate in clinical decision-making for stepped-up care and referral
    • Evaluate home and family situation when necessary to obtain pertinent information that may have a bearing on the patient’s illness, treatment, and recovery.
    • Facilitate post discharge care of patients, evaluate placement options and alternative plans through referrals to safety net sites/medical homes.
    • Involve patients/family in discharge planning and referral process based on interpretation of age-specific data.
    • Prepare, submit and maintain required records, reports and files for administrative, compliance and grant purposes.
    • Identify and meet community needs and develop knowledge of community resources and referral procedures to assist staff and patients with accessing appropriate community resources.
    • Interact and serve as a liaison between healthcare teams, community agencies, patient and family members and works collaboratively in a customer responsive and professional manner.
    • Conduct follow-up and assertive outreach for no show patients referred to safety net sites and other scheduled follow-up appointments.

    EDUCATION/EXPERIENCE:

    • Master's degree in Social Work required from an accredited college or university.
    • Clinical Social Worker license in the State of Tennessee.
    • Must have a National Provider Identifier (NPI), or obtain an NPI, prior to employment start date.
    • Previous clinical responsibility to include crisis intervention, individual and group psychotherapy. Excellent interpersonal and communication skills. Demonstrated ability to effectively and sensitively provide care to people from different cultural groups.
    • Bilingual in Spanish preferred.

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Call Center Representative


    POSITION SUMMARY:


    The Call Center Representative (also “CCR”) is responsible for providing high quality service to all individuals that contact our office via telephone or the internet. The CCR ensures that all patients receive access to care and information via telecommunications and online methods, as appropriate. The CCR assists the supervisor and/or manager with a variety of general office activities and may be asked to assist in various front desk operations among all sites when necessary. The CCR will assist with patient requests, all incoming communications to the Center, scheduling patient appointment requests, call routing, outbound contact initiatives, and screening incoming communications all while ensuring the delivery of excellence in customer service.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Assist with appointment scheduling and confirmation communications.
    • Participate in and assist with targeted patient recruitment initiatives.
    • Attend staff meetings and participate in monthly staff training sessions.
    • Respond to patient needs immediately, responsively and compassionately.
    • Pleasantly and promptly answer all inbound phone calls.
    • Correctly utilize the Practice Management Software, including proper entry of patient information, scheduling, insurance information, and other financial information.
    • Assist and train staff members to pleasantly and properly perform outbound patient communications for follow-up, rescheduling, and other initiatives as directed.
    • Fill-in and assist in various roles, when needed.
    • Follow all MHC policies and procedures, ensuring that MHC consistently operates in a high quality manner.
    • Assist with maintaining continuous compliance with all industry standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and State and Federal Governments, etc.
    • Manage all inbound and outbound calls at the Call Center, integrating workflows with other support functions, and promoting MHC programs and services to the public, potential new patients and others, as appropriate.
    • Assist with other front desk responsibilities as needed, including patient admission, registration, appointment scheduling, pre-certification, insurance verification and cashiering.

    EDUCATION/EXPERIENCE:

    • High School Diploma required. 1 year of experience working in a medical office as a Receptionist or Call Center Operator preferred.
    • Experience in patient registration/patient access roles is a plus.
    • Possesses strong customer service skills and superb telephone etiquette.
    • Experience in a community based health care setting is a plus.

    We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     
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