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Memphis Health Center

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Executive Administrative Assistant (CMO)


The Executive Administrative Assistant works as part of the administrative team performing Executive duties necessary to maintain administrative support to the Chief Medical Officer (CMO). Duties include a variety of tasks, but are not limited to: data entry, filing, copying, faxing, in-house mail distribution, maintenance of Board and other meeting minutes, telephone answering, making appointments/travel plans, preparing reports, gathering and securing confidential information, using various office equipment and computer software programs.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Provides consistent communication to the CMO to ensure that information and materials are provided to complete task, give clear updates on assignments (both pending and completed) and clearly describe activities and progress toward agreed upon objectives.
  • Greets vendors and visitors.
  • Handles confidential information which would have an impact on the company operations, performance, or value if shared beyond its intended audience.
  • Demonstrates a high degree of professionalism, initiative and independence in supporting the CMO on a wide variety of complex issues.
  • Assists the CMO in the timely management of all communication, which includes written and via telephone, e-mail and voice mail.
  • Arranges and schedules appointments as requested; prepares materials for meetings, and make travel arrangements for CMO as well as the Leadership team as directed.
  • Makes necessary preparations for Meetings to include copying documents, mailing correspondence, placing phone calls etc.
  • Attends Board of Directors meetings and other meetings, which includes taking, transcribing and distributing minutes.
  • Other duties as assigned.


EDUCATION/EXPERIENCE:

  • Associates Degree preferred
  • Up to three (3) years of Executive Administrative office experience preferably working for an Executive of the company.
  • Proficient in MS Office Suite, to include Word, Excel and PowerPoint.
  • Must have the ability to communicate effectively and articulately in person and on the telephone with other staff, the public, the patients and the medical staff.
  • Must demonstrate a professional demeanor and excellent communication skills.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

HIV Case Manager


The Case Manager works directly with patients and their families in close conjunction with the physician and other health care team members to implement case management services. The Case Manager also maintains contact with service providers to facilitate community resources and referrals.

ESSENTIAL DUTIES/RESPONSIBLITIES:

  • Conduct intake assessments on all enrolled patients to determine case management needs.
  • Provide supportive and basic counseling to patients.
  • Interview patients to obtain case management information relevant to monitoring activities as outlined in the plan of care.
  • Conduct follow-up with patients after case management service/intervention is completed to assure the appropriateness of service is rendered.
  • Document contacts and enter into the case management record by specified timeframes after intervention.
  • Coordinate and implement intervention plan in accordance with established policies and procedures. Work collaboratively with social agencies as required implementing the plan.
  • Facilitate the completion of forms and assists in the provision of information necessary to provide services to patients.
  • Contact and/or make referrals to outside agencies necessary to facilitate food services, transportation, housing, utility assistance, mental health, substance abuse treatment and case management for all patients.
  • Prepare and maintain required reports in established formats and time frames.
  • Conduct home visits to follow-up on missed appointments and assist with re-entering into care.


EDUCATION/EXPERIENCE:

  • Bachelor’s degree in Social Work (BSW) required.
  • Master Degree in Social Work (MSW) preferred.
  • 2 years of case management experience.
  • Knowledge of available HIV/AIDS programs and community resources required.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Environmental Services: Housekeeper


Performs routine cleaning of assigned areas to maintain high standards of cleanliness and sanitation throughout the Center.

DUTIES/RESPONSIBILITIES:

  • Thoroughly cleans all areas above eye level, free of any dust or dirt.
  • Cleans all furniture, ledges, walls, window, and bathrooms fixtures free of stains and dirt; and ensures adequate amount of supplies are available in the restrooms.
  • Cleans floors ensuring no stains or scuff marks, vacuums carpeted areas thoroughly, and spots and stains are removed. Floor corners and baseboards are cleaned free of dust and dirt build-up.
  • Empties trash containers and cleans inside and outside with no visible stains or odors.
  • Ensures upholstered furniture is free of stains, and cushions are removed and cleaned underneath.
  • Utilizes appropriate chemicals in daily cleaning, always mixes solutions in accordance with dilutions of concentrates for cleaning.
  • Operates machines in accordance with manufacturer’s instructions. Always notify management of any malfunctions.
  • Obtains appropriate cleaning supplies/equipment required to perform cleaning duties and utilizes supplies in an efficient manner. No more than two warnings relative to utilization of supplies is acceptable.
  • Keeps storerooms secured and clean at all times. Stock supplies and equipment in a neat and orderly manner.
  • Responds to & cleans spills, accidents, bio-hazard incidents, & other unexpected issues related to maintenance of facility cleanliness quickly and safely while protecting patient and staff safety at all times.
  • Wears Personal Protective Equipment (PPE) daily.
  • Performs other duties as assigned.

EDUCATION AND QUALIFICATIONS:

  • High school diploma or equivalent.
  • 1 – 3 years of related experience required.
  • Physical demands include prolonged walking, standing and bending.
  • May be required to lift up to 50 lbs.
  • The ability to follow written and oral instructions.
  • Periodic exposure to infectious agents and harsh chemicals.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Patient Access Services Representative (Town Center & Crump Location)


The Patient Service Representative works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges and collecting fees.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Greets patients and answers telephone in a courteous and professional manner, address questions and directs calls.
  • Ensures patient confidentiality and provides patients with needed information.
  • Schedules appointments, prepares medical charts, and maintains smooth patient flow throughout the clinic.
  • Accurately classify and schedule patient appointments.
  • Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.
  • Collects and maintains patient registration and utilization data for reports.
  • Performs other necessary duties as required by the health center to meet the goal of providing primary health care services.
  • Answer phones and direct calls to proper personnel.
  • Ensure accurate demographic information is entered in practice software.
  • Process and prepare credit card transactions for reconciliation.
  • Ensure accurate and timely filing of all patient related paperwork.
  • Demonstrate awareness of age specific, cultural and spiritual practices of patients, staff and visitors.
  • Understands the functional status and physical needs of patients, staff and visitors.


REQUIREMENTS:

  • High school diploma or equivalent, medical office assistant preferred.
  • Up to 3 years of experience in a medical office or facility.
  • The ability to use current office machines.
  • The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff.
  • Requires Excellent Customer Service skills including experience in an Outpatient Clinic Environment with a solid understanding of Clinic Operations.
  • Experience should include knowledge of multi-registration and insurance verification.
  • Must be proficient in Microsoft Office Suite and strong communication skills.
  • Knowledge and understanding of NextGen a plus.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Quality Coordinator


The Quality Coordinator (QC), will be responsible for Quality Assurance (QA) and Patient Care Coordination (PCC) activities for Memphis Health Center, Inc. (MHC). The QC will facilitate coordination of Patient Centered Medical Home (PCMH) activities to ensure quality and comprehensive health care service to our patients. The QC will ensure the success of the PCC collaboratively working with patients, physicians, practice teams and the health plans to integrate the key features of the PCMH. Will work collaboratively with the compliance manager and other leaders within MHC.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Works with CMO to provide high quality, compassionate consistent care.
  • Responsible for carrying out key functions related to the success of the PCMH program including member outreach, PCMH reporting, performance measurement, and acting as key liaison between practice and health plan. Reviews and assesses the member’s available data, including clinical/claims history, outpatient treatments, inpatient treatments, emergency room visits, medication, medical benefits from Electronic Medical Records (EMR), chart reviews, or other information, to assist in the monitoring and facilitation of adherence to prescribed care plans.
  • Works to maintain Center performance to Joint Commission standards in collaboration with other team members.
  • Works with the Compliance Manager to assure QA and regulatory compliance.
  • Assists in the preparation and presentation of the monthly quality management review (CQI) and meetings.
  • Plans and completes any required supplier audits.
  • Provides assistance and support for Continuous Quality Improvement activities related to program requirements for federally funded health centers.


EDUCATION/EXPERIENCE:

  • Bachelor’s degree in science, health care or related field is preferred, Registered Nurse preferred
  • Minimum of three (3) years working in either Quality Assurance or Health Care Compliance.
  • Experience working with HEDIS data/indicators and NCQA standards
  • Very computer literate (data base, excel, EMR) and reporting
  • Comfortable presenting to providers
  • Excellent writing skills

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Marketing Coordinator


The Marketing Coordinator will develop and implement a full scope communication and marketing strategy, which encompasses internal and external communications, brand identity, cause-related marketing and public awareness of company’s programs and services.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Act as agency's representative at various community functions, churches, civic groups, etc., making presentations to those groups to educate the community as to the mission and needs of Memphis Health Center Inc. (MHC).
  • Actively seek opportunities to communicate the worth and mission of MHC through public addresses, newsletters, news releases, and social functions.
  • Incorporate critical aspects of the long-term vision and program development into the seasonal mailings along with statistical information concerning agency successes.
  • Develop an annual marketing plan that adheres to budget constraints and maximizes the strengths of the development department.
  • Host periodic agency showcase orientations for selected community service clubs, foundation managers, business and political leaders and potential major donors to cultivate future support.
  • Establish liaisons with other non-profits, governmental organizations church groups and service clubs.
  • Organize special events for the campus and develop new events as indicated.
  • Prepare annual appeal letters.
  • Prepare and organize all aspects associated with MHC’s major gifts campaign including major donor reviews, awareness meetings preparation of case statement and literature, and support of campaign leadership and counsel.
  • Make home and hospital visits to breastfeeding mothers as necessary.
  • Lecture to groups and monitors discussion.
  • Organize and coordinates the mother-to-mother support and baby care support groups.
  • Collect, survey and analyze program evaluation data and develop plans for implementation and program changes


EDUCATION/EXPERIENCE:

  • Bachelor's degree or higher in marketing, communications, or a related field and at least three years of successful non-profit fundraising experience.
  • Excellent communication and interpersonal skills.
  • Demonstrated organizational, time management, and managerial skills.

We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Pediatrician (Whitehaven Location)


We are seeking a Pediatrician to work as part of the medical provider team providing pediatric care to our patients. In addition to providing primary medical care by caring for all patients in accordance with the physician’s medical specialty, the Pediatrician will also serve as a clinical resource to other clinical staff members. New MD grads welcome! This is a fabulous opportunity for Pediatricians interested in holistic, person-centered care. We not only offer great pay and benefits but also a generous vacation package.

EDUCATION/EXPERIENCE:

  • Licensed to practice in the state of Tennessee.
  • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
  • Completion of an approved residency program in internal medicine, family practice, or otherapproved discipline.
  • Must maintain professional affiliation with a national medical society.
  • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
  • Must be qualified in Basic Life Support techniques.
  • Must have CPR, PALS, & ACLS certifications.

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Physician - Family Practice (Whitehaven Location)


We are seeking to hire a board certified (eligible) Family Practice Physician who is personable, energetic, compassionate, and Tennessee licensed who have experience in outpatient primary care.

The Family Practice Physician will work as part of the medical provider team providing medical services to the patients. In addition to providing primary medical care to all patients, the Physician will also serve as a clinical resource to other clinical staff members. In this role, you will have the opportunity to provide care and support to wide variety of patients, work in a multi-disciplinary office practice while achieving the work/life balance you've been looking for!

EDUCATION/EXPERIENCE:

  • Licensed to practice in the state of Tennessee.
  • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
  • Completion of an approved residency program in internal medicine, family practice, or other appropriate discipline.
  • Must maintain professional affiliation with a national medical society.
  • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
  • Must be qualified in Basic Life Support techniques.
  • Must have CPR, PALS, & ACLS certifications.

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Physician Assistant


The Physician Assistant will participate as a member of the clinical health care team to meet patient needs and provide continuity of care. Under the administrative and technical supervision of a physician. The Physician Assistant performs medical services in the care and treatment of patients by obtaining medical histories, performing physical examinations, applying diagnostic techniques, ordering tests/procedures and evaluating to assess medical condition, developing treatment plans and performing selected therapeutic tasks, or other special procedures.

Duties and Responsibilities:

  • Must have a Master of Science in Physician Assistant Studies. Additional training may be required for specialty areas. Qualified by education, training or experience to work with the neonate, infant, toddler, pre-school, school-age, adolescent, adult and/or geriatric patient population as specialty assignment dictates.

EDUCATION/EXPERIENCE:

  • Two (2) years clinical experience as a Physician Assistant preferred. Demonstrated ability to work independently and make clinical assessments. Additional experience may be required in assigned specialty area.

LICENSE OR CERTIFICATION:

  • Certification as Physician Assistant in State of TN. Additional certification in specialty areas may be required. Eligible for Prescriptive privileges) in State of Tennessee required.

OTHER REQUIREMENTS:

  • CPR Certification Required
  • TN State Licensure Required

Memphis Health CenterEmail your resume with Salary Requirements to: humanresources@mphshc.org

 

Nurse Practitioner


Memphis Health Center is a federally qualified health center with the goal of increasing access to comprehensive primary and preventive healthcare and reducing health disparities in medically underserved areas.

We are seeking a motivated and dedicated individual with a specialty in Internal Medicine or Family Practice to join our team of providers.

REQUIREMENTS:

  • Must have a current Tennessee license
  • One to three years of nursing experience
  • Must be a graduate of an accredited Nurse Practitioner or related program
  • Must have a DEA license.
  • This location qualifies for Federal Loan Repayment, a great opportunity to be a part of service excellence.


    Memphis Health CenterEmail your resume to: humanresources@mphshc.org

     

    Staff Physician


    POSITION SUMMARY:

    We are seeking a Staff Physician (Adult Internal Medicine/Family Practice) to work as part of the medical provider team providing medical services to the patients of Memphis Health Center. In addition to providing primary medical care by caring for all patients in accordance with the physician’s medical specialty, the Physician will also serve as a clinical resource to other clinical staff members.

    REQUIREMENTS:

    • Licensed to practice in the state of Tennessee.
    • Graduate of an accredited institution of medicine with a degree of Doctor of Medicine.
    • Completion of an approved residency program in internal medicine, family practice, or other appropriate discipline.
    • Must maintain professional affiliation with a national medical society.
    • Must have the ability to relate with warmth and effectiveness to the patients and other health care providers of the health center.
    • Must be qualified in Basic Life Support techniques.
    • Maintain CPR, PALS, & ACLS certifications as applicable.

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Licensed Clinical Social Worker

    POSITION SUMMARY:

    Memphis Health Center is seeking an individual to provide direct assessment, diagnosis formulation, treatment planning, treatment intervention and education to members and/or family members for behavioral healthcare.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Able to complete appropriate screening assessment process for referred patients.
    • Provides formal and informal consultation for clinic staff regarding specific individuals and their psychosocial status and treatment.
    • Provides counseling and/or assistance to patients with problems or difficulties related to their illness.
    • Consults with BHD and/or Psychiatrist on individual patients who do not improve and participate in clinical decision-making for stepped-up care and referral
    • Evaluate home and family situation when necessary to obtain pertinent information that may have a bearing on the patient’s illness, treatment, and recovery.
    • Facilitate post discharge care of patients, evaluate placement options and alternative plans through referrals to safety net sites/medical homes.
    • Involve patients/family in discharge planning and referral process based on interpretation of age-specific data.
    • Prepare, submit and maintain required records, reports and files for administrative, compliance and grant purposes.
    • Identify and meet community needs and develop knowledge of community resources and referral procedures to assist staff and patients with accessing appropriate community resources.
    • Interact and serve as a liaison between healthcare teams, community agencies, patient and family members and works collaboratively in a customer responsive and professional manner.
    • Conduct follow-up and assertive outreach for no show patients referred to safety net sites and other scheduled follow-up appointments.

    EDUCATION/EXPERIENCE:

    • Master's degree in Social Work required from an accredited college or university.
    • Clinical Social Worker license in the State of Tennessee.
    • Must have a National Provider Identifier (NPI), or obtain an NPI, prior to employment start date.
    • Previous clinical responsibility to include crisis intervention, individual and group psychotherapy. Excellent interpersonal and communication skills. Demonstrated ability to effectively and sensitively provide care to people from different cultural groups.
    • Bilingual in Spanish preferred.

    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Pharmacy Manager


    POSITION SUMMARY:


    The Pharmacy Manager is responsible for the overall operation and provision of Pharmacy Services for Memphis Health Center, Inc. This position includes directing, implementing and monitoring the provision and integration of quality pharmaceutical services to meet MHC objectives.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Responsible for the supervision of pharmacy staff.
    • Compound, mix and prepare medicines and preparations according to prescriptions written by authorized medical practitioners.
    • Order and maintain inventory of drugs, chemicals, or other controlled substances and ensures their security.
    • Comply with all laws and regulations relating to pharmacy administration with the Tennessee Board of Pharmacy law, rules and regulations.
    • Ensure the accurateness of the wholesaler order. Call in shortage/overage or problems to wholesaler within 24 hours of checking order and stocking shelf.
    • Assist in ensuring adequate stock is available by coordinating restock with Pharmacist.
    • Review physician Rx and contacts providers immediately to warn of drug interactions as documented on physician written prescription.
    • Contact physician concerning unusual dosages, routes, or strengths in medication order.
    • Counsels patients concerning medication directions, side effects, special precautions, etc., as necessary in a way that is clearly understandable and meets all federal and state law.

    EDUCATION/EXPERIENCE:

    • Doctor of Pharmacy degree from an accredited college of pharmacy.
    • Licensed as a Pharmacist in the state of Tennessee.
    • Prior management or supervisory experience preferred.

    PREFERRED EDUCATION/EXPERIENCE:

    • Associate’s degree.
    • Two years of related experience in insurance verification, appointment scheduling, switchboard operation, and customer service.

    We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     

    Site Coordinator (Town Center)


    POSITION SUMMARY:


    The Site Coordinator is responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Supports mission and goal achievement, organizational quality and patient-centered care. Incorporate core organizational values of quality, respect, integrity, partnership and compassion in all activities and decisions. Plan, develop, organize, evaluate, and direct front office clinic site activities under the direction of the Chief Operations/Finance Officer.

    ESSENTIAL DUTIES/RESPONSIBLITIES:

    • Plan, organize, evaluate and direct activities of the Patient Access Services (PAS) staff.
    • Plan, orient and assign work to the PAS staff that supports goals and objectives contained in the organization’s Health Services and Business Plans.
    • Maintain office services by organizing office operations and procedures; controlling correspondence; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
    • Ensure the smooth and timely flow of patients through scheduled clinics.
    • Designated as the operational point person onsite for facility management related issues.
    • Ensure PAS staff comply with approved organizational policy and procedures.
    • Ensure front office fiscal procedures are implemented accurately.
    • Ensure mail is opened and distributed according to procedure.
    • Assist in all The Joint Commission, UDS, OSHA, CLIA, VFC, PCMH, State, Federal and other CHC standards clinics are required to adhere to.
    • Facilitate communication, problem solving and conflict resolution between all departments.
    • Develop and recommend changes in operational procedures that promotes quality patient-centered care, productivity and revenue enhancement, risk management, cost savings, employee engagement and satisfaction.
    • Provide back-up support for PAS staff at times of unanticipated need, planned or unplanned employee absence.
    • Open and close facility a minimum of 30 minutes before/after normal business hours.
    • Counsel with patients who have delinquent accounts to develop a payment arrangement and follows up on all pay-off arrangements.
    • Contact patients with delinquent accounts by telephone or mail.
    • Responsible for ordering facility supplies and following organization procurement plan.
    • Assist in the recruitment, hiring, orientation, development and evaluation of PAS staff and volunteers.
    • Assist in month and annual department close process responsibilities.
    • Participate in outreach and marketing efforts to further organization reach in community.
    • Perform daily bank deposit and complies with all MHC cash handling policies.

    EDUCATION/EXPERIENCE:

    • Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
    • Community Health Center Background
    • 3 – 5 years of medical office experience
    • Current State Driver’s License & Auto Insurance
    • Knowledge of Medicare, TennCare, Commercial, and Sliding Fee payment methods

    We offer competitive pay and benefits for all full-time employees. Our comprehensive benefits include health, dental and vision insurance. Company paid life insurance, voluntary disability insurance and a rich paid time off program. Memphis Health Center is also designated as a "student loan forgiveness site" for qualifying positions.


    Memphis Health CenterEmail Your Resume with Salary Requirements to: humanresources@mphshc.org

     
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