Category Archives: Press Releases

REQUEST FOR PROPOSALS (RFP) Lawn Mowing and Grounds Maintenance Services for the Memphis Health Center, Inc.

Proposal Deadline: September 30, 2016


Memphis Health Center, Inc. is seeking proposals for a Contractor who has demonstrated abilities to perform the attached Scope of Work. The contractor must currently be in the business of providing lawn and landscaping maintenance services of this type and must have been doing so for a minimum of at least three (3) consecutive years. All applicable federal, state, and local laws, ordinances and regulations must be adhered to.

Contractors submitting a proposal should review the procurement requirements listed. Specifically, the selected Contractor will be required to:

• Execute a contract with the Memphis Health Center, Inc.
• Attend a walk-through of the property during which staff will review requirements and expectations;
• Maintain General Liability Insurance ($50,000 minimum); Workers Compensation Insurance ($50,000) and business automobile liability ($50,000) and furnish proof of such insurance;
• Submit a Certificate of Insurance naming the Memphis Health Center, Inc. as an additional insured.

Proposal Submittal

Proposal responses shall be submitted on time. All costs are to be final.

Proposal must include a minimum of three professional references. These references should include current contact information including name, telephone number and email address.

Please direct any questions regarding proposal submission to the Facilities Manager, Patrick Chapman at

Completed proposals must be received by no later than 11:00 AM, September 30, 2016.

NOTE: Proposals received after this deadline may be refused and deemed ineligible for consideration at the Memphis Health Center’s sole discretion.


This scope of work pertains to the requirements of maintaining grass and landscaped areas at 360 EH Crump Blvd., Memphis, TN 38126 that is approximately 421 square yards for the period of 12 months. The overall responsibility of the Contractor is to coordinate, plan, manage, and perform activities described in this RFP to maintain an acceptable appearance in those areas included in the RFP.

The Contractor shall furnish all labor and materials necessary to perform the mowing and landscaping maintenance tasks in the RFP. Contractor shall complete all the tasks listed below and will comply with all the requirements and specifications.

It shall be the Contractor’s responsibility to verify the areas, sizes and quantities of the surfaces and items to be maintained in this RFP. Failure of the Contractor to verify the listed amounts shall not relieve the Contractor of the responsibility to provide all services required to the standards included herein, for the prices submitted in Contractors proposal.


All work is to be performed within hours to maximize the appearance of the property. Contractor should consult with Memphis Health Center, Inc. to select an appropriate time.


Contractor shall replace, at no additional cost to Memphis Health Center, any turf, plant materials or any other Memphis Health Center, Inc. property damaged as a result of improper maintenance attention or procedures. Replacement material shall be of the same size and variety as the dead or damaged material. Remedies to property damage must be completed within two weeks of identification of damage. Alternatives to size, variety and scheduling of replacement must have written permission of Memphis Health Center, Inc.

Contractor is not responsible for losses, repair or replacement of damaged work or plant material resulting from theft, extreme weather conditions, vandalism, vehicular incidents (other than Contractor’s vehicles) or the acts of others over whom they have no reasonable control.

Contractor shall inform Memphis Health Center, Inc. on a monthly basis of plant losses unrelated to the maintenance activities, provide the Memphis Health Center with a probable cause of the plant loss, and provide recommendations for replacement along with pricing for replacement.


Contractor will provide staff able to perform work at the highest standards of horticultural excellence. Key staff shall have current knowledge of best management practices (BMP’s) regarding: safety, hazardous materials spill response, lawn care, plant health, pruning, and integrated pest management. Memphis Health Center, Inc. reserves the right to demand the replacement of Contractor’s staff who do not meet Memphis Health Center’s standards for safety, professionalism, or horticultural knowledge.

Contractor will provide mobile numbers for the landscape maintenance manager and site supervisor.

Contractor will attend meetings and site inspections of the grounds as requested.
Contractor will establish a schedule for regular maintenance activities by area and adjust as necessary to avoid conflicts. The regular operations of Memphis Health Center, Inc. require the property be in compliance with the specifications of the RFP prior to the scheduled performances and special events.


Contractor shall furnish all labor, equipment, and materials necessary to complete the maintenance of turf and plantings, as specified herein. It is the intent of the Memphis Health Center that this site be maintained in a resource-efficient, sustainable, and cost-effective manner.

Maintenance shall consist of pruning, mowing, weed/insect/disease control, litter control and any other procedures consistent with good horticultural practice necessary to ensure normal, vigorous, and healthy growth of turf and landscape plantings.

1. Contractor shall keep planter beds free of weeds and debris on a rotational basis, throughout the season by hand pulling or other mechanical means.
2. All grounds will be mowed with professional quality mulching mower equipment.
3. Contractor is responsible for any damage incurred as a result of mower damage to trees and shrubs and must repair or replace any such damage at no cost to Memphis Health Center.
4. Clippings will be swept or blown from hardscapes after each mowing. Sweeping is encouraged when feasible.
5. Contractor shall keep walks, patios, planting beds, roadway gutters and lawn areas free of leaves throughout the seasons.
6. During the months of October through December, leaf removal shall occur as needed to prevent smothering of grass and groundcovers and excessive clumping needed to maintain a neat appearance and the health of the planting.
7. The Contractor should remove all landscape debris.
8. Contractor shall mechanically trim all landscape turf edges as needed. Edges include all formal lawn perimeters in lawn areas, clean debris from hardscapes and non-turf landscape areas, and remove larger debris.
9. The contractor shall remove all trash from landscaping beds and turf areas and dispose of the trash in Memphis Health Center dumpster.
10. The contractor shall remove all trash from landscaping beds and turf areas and dispose of the trash in Memphis Health Center dumpster.
11. During and after inclement weather the Contractor shall remove ice, snow, and debris from walkways, sidewalks, parking lots, and doorways by hand or other mechanical means.


Personnel employed by the Contractor shall be capable employees qualified in this type of work. The Contractor shall employ the quantity and quality of supervision necessary for both effective and efficient management of lawn and landscaping operations at all times. Contractor shall be liable for any damages caused directly or indirectly by its employees.


The Contractor will submit a regular invoice for payment. Additional or alternative tasks that were performed during that month must be approved in writing prior to their execution and once approved and completed shall be itemized separately on the monthly invoice. Memphis Health Center reserves the right to pay invoices net 30.


As the work progresses it may be necessary for the Managing Director to change or adjust the scope of the contract by written contract modification. Upon receiving notice of the change, the Contractor’s monthly invoice shall be adjusted if necessary to reflect the value of the change in the services under this contract.

Memphis Health Center may cancel the contract at any time for any reason upon giving 30 day written notice to the Contractor.

Memphis Health Center shall have the right to cancel this Agreement immediately without prior notice for any breach of any provision of the contract if not cured within 7 days from written notice from Memphis Health Center.

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MHC Community Health Fair 2016


360 E.H. Crump Blvd, Memphis, TN 38126

SATURDAY, August 13, 2016  –  10AM – 2PM


Free Food, Free Hair Cuts, School Supplies & Prizes!
Parent/Guardian MUST be present with child
Dental Screening
Eye Exams
HIV Testing
BMI Screenings
Blood Pressure
Asthma Screenings


Fund Raising Campaign – Thursday 9/10/2015



I am a mother of four and all my children come to the facility for their medical needs.

I love everybody at Memphis Health Center and I love the improvements keep up the good work.

The Pharmacist and also the Techs are always efficient and reliable. Always tell you how to take the medicine and are always in the spirit of being helpful. Have a very blessed day.

OB staff is always very friendly. Thank you for the great service! Xoxo

Chris was great with us. Took time out to make sure my daughter had the best care.

My son has been a patient here since birth. We look forward to our visits.

Dr. Stovall and her staff are such wonderful people

Dr. Stovall is a wonderful physician. She’s caring, patient, and very understanding and caters to her patients need. 🙂

Love the new look.

Staff was very friendly.

I love this center and everyone here. They take sure good care of you and They really care.

I enjoy the level of care and concern the staff shares.

Patient Satisfaction Survey Comments 2015

survey3“Memphis Health Center is pleased to announce how ecstatic our patients
are with the quality of treatment they have received. Checkout a few of
patient satisfaction survey comments below!”
Blog Entries:
  • “I came to where I first started receiving my childhood shots, gyn, dentist appointments, etc.  I have Cigna but it doesn’t matter what kind of insurance you have, its about the service and friendly faces.  Besides,  they know my entire history.”
  • “Due to his experience and know how of infection, my right eye was saved and the further spread of the infection was caught and cured. I’d recommend Dr. McLaurin in a heart beat to anyone. Thank you so much Dr. McLaurin. Glad to make your acquaintance.”
  • “I LOVE the woman at the front desk and Dr. Stovall.”
  • “Dr. Stovall and her staff are awesome. I always recommend her office to anyone looking for a pediatric clinic.”
  • “Love the staff. Would refer anyone else. I know they will be taken care of. Thank You Towne Center.”
  • “Dr. Harris does a great job of letting me know what i need to do to take care of myself. I wish we had a million doctors like Dr. Harris. Keep up the good work.”
  • “I love Ms. Cynthia (PAS). She was amazing. She is a cheerful, kind, loveable, respectful person.”
  • “Dr. Stovall and her teammate excellent. it’s a pleasure overtime we visit.”
  • “I have been bringing my children to Dr. Stovall before moving to town center. And i am very comfortable with her and decisions for my children. dr. Stovall expresses her concerns and well being for her patients. She is a wonderful doctor!!!!”
  • “I love the staff here and the new facility.”
  • “I’ve been coming to MHC for 37 years your doing something right for me.”
  • “Wait time in lobby was quick due to appointment. Clinic was clear Dr. & Assistants were nice and answered every question.”
  • “Love Ms. Amanda Thank you.”
  • “I love the Dr. and Nurses at Memphis Health Center. they have taken care of me for over 30 years. “
  • “Great facility and excellent quality healthcare.”
  • “I love the professionalism as well as the concern shown for each patient.”
  • “Wanda is so nice I think she needs gift for being nice to people. Thank u Wanda for your kindness.”
  • “Ms Kathy is the only nurse I know that does her work always smiling. She is a great nurse.”
  • “I really like coming here. I used to come here when I was a little girl and I’m still coming!”
  • “The nurse (Wanda) made my child feel at ease when taking her weight and blood pressure my child was not scared anymore.”
  • “Wanda how wonderful she made our visit as well as
    Sudheendran, M.D.”
  • “A very nice, clean place with staff members whom are always
    friendly, considerate, and greeting you with a smile. It’s always
    a pleasure to come here. You can feel as well as see that the
    Doctor and staff really cares for people.”
  • “I love Amanda. She is so nice. I would love to see her every time
    I come. I am so comfortable with her. Thank you for being so
    sweet. Keep up the good work. (KC)”
  • “Keep up the good work here ate Memphis Health Center great job…”
  • “The new facility is awesome! The staff is always friendly and courteous I’ve been coming for 8 yrs.”

Memphis Health Center, Inc. Request for Proposal- OB/GYN Services @ Crump Blvd.

1.1. Overview of Request

1. Memphis Health Center, Inc. (MHC) is a Tennessee tax exempt
501(c)3 Federally Qualified Community Health Center with
three locations serving the Memphis and Mid-South
communities. Founded in 1970, we offer medically underserved
populations the opportunity to receive safe, affordable,
effective, quality, and comprehensive health and dental care.

2. Memphis Health Center, Inc. maintains the highest
expectations for the quality of services offered to our patient
population regardless of their ability to pay and extend these
expectations to any professional staff under contract
agreement, including OB/GYN services.

3. MHC is seeking bids for a 24-month contract for the provision
of OB/GYN services at its Main Site located at 360 E.H. Crump
Blvd. It is imperative that the proposal includes a minimum of
30 hours/week outpatient coverage at the main site; and 24/7
inpatient coverage at two major hospitals located in the city of
Memphis, TN. MHC intends to keep all the billing processes inhouse
therefore timely, complete, and accurate documentation
is expected without exception. It is desirable that outpatient
GYN procedures and ultrasound services are also provided as
possible at MHC main site.

4. Proposals will be evaluated based on cost efficiency,
professionalism, quality of service, previous record of
performance, reliability, value of services provided, relevant
contract terms, quality of care expectations, adherence to
reporting requirements and responsiveness to special requests.
5. Bids will be accepted from initial RFP posting date of 9/2/2014
until official RFP closing scheduled for 5:00pm on 9/12/2014.

1.2. Statement of Purpose
MHC is seeking to obtain a 24-month contract for the provision of OB/GYN
services at its Main Site at 360 E.H. Crump Blvd., Memphis, TN 38126; labor and
delivery services at a minimum of two major hospitals located in Memphis, TN.

1.3. Background Information
MHC maintains 3 locations in the Mid-South providing primary and preventative
health and dental services to members of the local community regardless of
ability to pay. The corporate headquarters and main clinical delivery site are
located on E.H. Crump Blvd. This facility is housed in 2 detached buildings. The
forward building is open to the public for the purposes of receiving care daily,
and the rear building contains many of the organization’s administrative offices.
The two buildings in conjunction with a recent construction addition which
accounts to over 45,000 ft2 in total space, which must be constantly evaluated
and monitored for deviation from accepted and required safety standards. The
Rossville Health Center located on Hwy. 57, is a satellite facility with an overall
staff size of less than 10 and many vacant or unused areas. The 3rd location on E.
McLemore is a leased space accommodating one (1) physician and four (4)
support staff.

MHC’s Crump location provides a comprehensive array of products, services, and
special programs tailored to its patients’ needs, including: Primary and
Preventive Adult Medicine, Primary and Preventive Pediatric Medicine, Adult &
Pediatric Dentistry, 340b Reduced Price/Discount onsite Pharmacy, Optometry,
Ophthalmology, Podiatry, OB/GYN, onsite Radiology/Mammography,
Laboratory, Social Services, Healthcare for the Homeless, Tennessee Breast &
Cervical Cancer Program, Women, Infant, and Children (WIC), the Blues Project,
A Step Ahead Foundation Program, and Ryan White HIV/AIDS programs.

1.4. Scope of Work
Selected medical group shall provide OB/GYN services, as would fall within the
scope of practice for the OB/GYN specialty, under general direction of MHC Chief
Medical Officer (CMO). MHC will provide the clinical staff support and supplies
necessary to manage patient care. Selected provider group will perform the
following General Characteristic Duties and Responsibilities:

· Participation with MHC’s CMO in peer review of OB/GYN provider
patient management periodically, as often as quarterly, where “provider”
includes MHC nurse practitioners and other OB/GYN providers
participating in the care of MHC patients, to ensure up to date best
practices in OB/GYN services;

· Participation in the quality improvement process as it relates to OB/GYN
services, with attention to MHC’s OB/GYN quality health outcome
measures, including increasing the percentage of women ages 18 to 64
who are up to date on cervical cancer screening (pap smears), increasing
the percentage of women presenting for prenatal care within the first
trimester, and decreasing the percentage of low birth weight deliveries;

· Participation in continuing medical education of MHC staff, potentially
including quarterly 30 to 60 minute educational presentations to MHC
staff regarding best practices in OB/GYN patient care;

· Examining patients for OB/GYN status and conditions;

· Providing for the safety and welfare of patients during the delivery of
OB/GYN services;

· Providing diagnosis and treatment for patients in accordance with MHC
protocols and standards and conferring with the CMO;

· Counseling patients, families, and other health care providers in regard to
assessment findings and providing appropriate health information and

· Providing referrals for patients requiring OB/GYN treatment or services
not offered by MHC;

· Maintaining updated and accurate patient records within MHC EHR
including information regarding patient medical history, treatment plan
and treatment provided; and billing documentation;

· Maintaining high standards of service excellence, patient care and quality
control in a productive and courteous manner;

· Providing same standard of care in outpatient clinical setting regardless of
funding source;

· Providing assistance and consultation to MHC staff during clinical service

· Providing consultation services related to MHC clinical operations as it
relates to OB/GYN services and community outreach activities;
· Providing assistance on the formulation of policies and procedures and
other written documents used both for internal and external

· Abiding by MHC requirements for licensing, credentialing, and quality
improvement process including outside audits;

· Committing to pre-designated and approved clinical coverage by 15th day
of preceding month;

· Arriving at the beginning of the each scheduled clinic session and
departing at the end of each clinic session;

· Becoming a Medicaid and commercial insurance provider through MHC;

· Invoicing MHC for work performed.

1.5. Outcome and Performance Standards
MHC CMO along with other clinical and executive staff members will evaluate
the performance of the OB/GYN group selected with the contractual obligations
assigned to it within the final agreement, as well as responsiveness to patient care
issues, quality standards, documentation completeness and accuracy, timeliness
of reporting and provider productivity levels.
Cost efficiency will be evaluated based on the receipt of competitive bids for the
same or similar services, as necessary.

1.6. Term of Contract
Contract terms should reflect a consistent term of 24-months among all
proposals with limited downtime during service delivery times. An early
termination clause should include the right of cancellation with written notice
given within a sufficient timeframe to avoid any undue hardship based on either
party’s failure to abide by the covenants, requirements, and obligations as set
forth within the service contract.

1.7. Payments, Incentives, and Penalties
Final accepted bid will comply with MHC’s accounting standards and policies
regarding payment disbursements occurring within 45 days of invoice receipt.
Additionally, all submitted invoices will be for services approved prior to
performance by a Sr. Management Team member in writing and must match the
amounts as outlined within the original bid document or any amended and
executed agreement change requests. Any changes to pricing or services provided
must be in writing, be specific, as well as signed and dated by both parties’
officially authorized representatives in advance of the commencement of service.
MHC reserves the right to refuse payment for any unauthorized service
performance that does not conform to this procedure.

1.8. Evaluation and Award Process
Contract will be awarded by September 18th, 2014. Service start date will be
determined based on existing contractual obligations and mutual agreement by
both parties prior to execution of a new contract.

1.9. Points of contact for future correspondence

For more information on this RFP, or to submit a proposal for service please
Dorothette Y White
Interim Chief Financial Officer
Office (901) 261-2025
Fax (901) 946-9262
Barry-Lewis Harris II MD
Chief Medical Officer
Office -(901) 261-2031
Email –

MHC lends a hand to a young mother and her 3 children during the Christmas season

photo-3The administration and staff of Memphis Health Center, Inc. worked together to make this a very special Christmas for one in-need local family. Each department donated clothes and toys to fulfill the Christmas wish list for Josiah (age 2), Jordan (age 4), and Jeremiah (age 6), all current patients at Memphis Health Center’s Crump Boulevard clinic location.

The gifts were presented to an overjoyed family at a small reception held at the Crump site on Friday, December 20th at 10:30 am. MHC’s longest tenured employee and lead Pediatrician, Dr. Manhar Gandhi, became aware of the young mother of 3’s current situation during a recent visit, “I get to know all of my patients very well. I cannot effectively treat them without getting to know them first, it comes natural for me. Sometimes a small act of kindness can change a life and it was apparent to me that this family was in need of a little kindness right now.” Gandhi presented his idea to a few others and shortly thereafter the entire MHC team mobilized to make this Christmas an unforgettable one for this very fortunate family of 4.
“They are so happy to have something to look forward to on Christmas day! MHC has always been there for my family’s health needs, but I never could have imagined such a Christmas miracle.” the children’s mother exclaimed during the event. “MHC’s mission is about helping those that need us most while still providing access to world-class health care for every member of our community. Our staff goes above and beyond for every patient, every day. The overwhelming response we’ve seen on this family’s behalf today just exemplifies that general attitude of care and concern we share for all of our patients.” Said Brian Wallace, MHC’s CFO.
MHC is a non-profit federally qualified community health center founded in Memphis, TN in 1971. The 1st health provider of its type in the Memphis area more than 40 years ago, today MHC continues to seek 100% access to affordable preventive and primary health services with 0% health disparity for all residents of Shelby & Fayette counties, TN. The Center accepts most commercial insurances, TennCare, Medicare and provides a sliding fee scale program for individuals that have no insurance or are underinsured. MHC has 3 clinic locations and offers extended hours on Mondays and Wednesdays until 9 pm and on Saturdays from 9 am to 1 pm.
To schedule an appointment or for more information, please call our Patient Care Center at (901) 261-2000 during normal business hours (7:30 am- 5:30 pm Monday-Thursday & 7:30 am- 11:30 am Friday) or visit our online Appointment Request feature by clicking here: Appointment Request

If you are interested in supporting the Center’s mission by making a tax-deductible donation, please visit the donation portal by clicking here (link to or call Marilyn Burress, Manager of Grants & Special Programs, at (901) 261-2003.


MHC National Homeless Memorial Day Event Lauded as Success

Memphis Health Center, Inc. (MHC), hosted a Homeless Memorial Day Program on Wednesday, December 18, 2013 at 11:00 a.m., in partnership with Mt. Olive Cathedral CME Church. There were over two-hundred (200) individuals in attendance.

National Homeless Memorial Day is commemorated annually in over 150 cities and counties across the United States on the first day of winter. It serves as a call to action to end homelessness in our city and our nation. Since 1990, the National Coalition for the Homeless has sponsored National Homeless Persons’ Memorial Day on the first day of winter to bring attention to the tragedy of homelessness and to remember our homeless citizens who have paid the ultimate price for our nation’s failure to address the issue.

Mark Luttrell, Shelby County Mayor was an honored speaker for the event, along with local area homeless support agencies, homeless and formerly homeless individuals, religious leaders, and concerned citizens will honor the lives and dreams of homeless men and women who died this year in Memphis and will renew their commitment to end homelessness. More than 50 homeless and formerly homeless persons who lost their lives this year will be remembered. Lunch was provided for participants and clothes, care packages, shoes, blankets and hats from the Church’s clothes closet will be distributed to homeless attendees.

“Unemployment and poverty are increasing, foreclosures continue at a record rate, and shelters and food pantries cannot meet the increased demand,” said Willeen Hastings, Chief Executive Officer of MHC. “We use this occasion to call on all Memphians and all Americans to commit and recommit ourselves to ending homelessness. While we seek economic solutions for our country, we cannot forget our most vulnerable citizens.”

MHC’s mission is to provide access to comprehensive preventative and primary healthcare and to reduce health disparities in medically underserved areas. For more information, please visit